Network Errors when synchroniing

[amw65]

Am getting ' network errors'  when synchronizing.
Tried, tried, tried.
Closed Aqua Mail Pro
relaunched and tried again a few times.
Shut down the tablet and started all over, same again.

Note I used Gmail-app, Outlook-app and K-9. I am sorry, don't want to offend the developer at all...
Out of the above 3, Aqua Mail is by far the best in my opinion.
But that said, I never had these problems before, only with Aqua Mail it pops up, once in a while.
Then this go fine for a while, but like today, it pops up again and it looks quite stubborn this time...
Regretfully so.

I wish there was an easy solution.

both on outlook.com and gmail.com (tablet-owner, thru Aqua Mail)

opened guest (2 accounts, same tablet)
guest is using gmail app/gmail.com  synchronizing went fine

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[StR]

I just responded to your almost duplicate message in another thread:
http://www.aqua-mail.com/forum/index.php?topic=4862.msg28443#msg28443

[amw65]

created a new thread as I am not using alice mail.

further to the above...
1) test mail from guest( gmail) on tablet to tablet-owner (gmail) went fine
2) deleted outlook.account within aqua mail and created a new outlook-account, still the same issue

so it seems to be outlook.com having an issue...

created a new account using gmail-app, so gmail now has the same as aqua mail
gmail
outlook

within the gmail app outlook.com works fine


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[StR]

created a new thread as I am not using alice mail.

That's a completely different story!

Let's check some details:
1. Are you experiencing this problems from a mobile network, Wi-Fi, or both?
2. Was Aquamail working on the same device before (and you started experiencing the problems just now), or you just installed Aquamail on this tabled and you are having problems right from the installation?
3. Are you experiencing network problems while Aquamail is trying to sync messages automatically, or does it also happen when you do it manually (by pressing on the "wheel" next to the account, or pulling down from the top of the account's message list)?


There have been a few threads about Outlook.com these fora. They are migrating accounts from hotmail.com, and in that process they've already messed up a few things.

[amw65]

Hi there,
thanks for getting back on this.

As for your questions:
Q: 1. Are you experiencing this problems from a mobile network, Wi-Fi, or both?
A: I am not an expert and am not sure about the differences, but I am using it at home, WiFi.

Q: 2. Was Aquamail working on the same device before (and you started experiencing the problems just now), or you just installed Aquamail on this tabled and you are having problems right from the installation?

A: I have been using Aqua Mail for some time already and registered/bought the 'Pro' version. In general it worked fine. Just ocassionally I had this error before, normally just once. After closing/relaunching Aqua Mail the error was gone for quite a while.

Q: 3. Are you experiencing network problems while Aquamail is trying to sync messages automatically, or does it also happen when you do it manually (by pressing on the "wheel" next to the account, or pulling down from the top of the account's message list)?
A: I am using the manual sync. I click on my account name (left hand, folder tree), then I tap on the 'circle arrow', arrow starts circling and after say 15-20 seconds or so I get the error.

Yes, I know about the migration. I have to confess though that I have no idea about the impact/consequences for me as outlook.com user, i.e. am I supposed to do anything. I have both a hotmail.com and outlook.com account. AFAIK they are the same. I can access both accounts with the same password.

That said, as explained, I also have the Gmail-app on the same tablet. There is a specific reason why I don't use it. That is another matter.
However, I created an outlook.com account within Gmail and Gmail synchronized without problems.

I deleted my outlook.com account within Aqua Mail and created a new one, all with default settings. Sync error.


later..
--
oh, btw, the server settings on tablet : IMAP, on my pc within Outlook 2013: POP3
there is a specific reason why I don't want to use IMAP on my PC: it is not possible to select an existing .pst file when creating a new account and using IMAP.
Outlook/IMAP requires the .pst file to be stored on C:\
Outlook/POP I can select my .pst file that is stored on another partition.
(I know there are complex workarounds and POP is slightly outdated, but as long as things are going fine with POP there is no real reason for a change)

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[StR]

Thank you for the detailed answers, they help to rule out some possible problems.
What settings are you using for the IMAP server on your tablet?

[amw65]

The ones that are retrieved by the software by default, the below ones.
Software does not report errors whilst creating a new account, only when retrieving mail.

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NEW development:
As said earlier, I also created an outlook account within the Gmail-app.
Yesterday it retrieved the mail, alright.

Today I sent some test mails from my gmail in Outlook 2013 from my pc to my tablet.
Nothing . . .
Not in Aqua Mail, not in Gmail.

I hate using Gmail, because Gmail marks automatically marks mail as read once mail is retrieved from the server.
Even though it is nót read.
So, once the mail is on my tablet, it will nót be retrieved anymore into Outlook 2013 on my pc.
(I need to open/forward mail to myself, in order to get the mail in Outlook on my pc. A lot of work and when replying from my pc,
I need to remove the 'forward' mail header stuff. There is a lot of correspondence on this issue on Internet, but gmail never solved it)

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maybe it has to do with "Hotmail and Outlook down, or login problems"
https://www.product-reviews.net/down/hotmail-outlook-problems/

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[StR]

Let me just quickly try to address these issues, without getting into details of Gmail.

The ones that are retrieved by the software by default, the below ones.
Software does not report errors whilst creating a new account, only when retrieving mail.

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maybe it has to do with "Hotmail and Outlook down, or login problems"
https://www.product-reviews.net/down/hotmail-outlook-problems/

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I suspect it could be indeed Outlook's server problems.
It could also be related to the DNS redirection.

So, as a workaround, you can test this earlier suggestion from Kostya:
https://www.aqua-mail.com/forum/index.php?topic=4199.msg22754#msg22754

Namely:

1 - Please make sure that AquaMail settings -> network -> "Use DNS" is enabled (top item, is enabled by default)

2 - May be worth changing the incoming server setting in AquaMail from

imap-mail.outlook.com

to

imap.glbdns2.microsoft.com

[amw65]

Thanks, tried that as well, but no luck ...



this is a tough one eh ...   

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oh, come to think of it, wayyy back I had a hotmail account.
somename at hotmail.com
and
for some time I have this outlook.com account
some-other-name at outlook.com

now, it strikes me that the first one, hotmail, the domain changed into outlook.com
so I have somename-at-outlook.com
and also some-other-name-at-outlook.com
for both the password is the same.

probably not, but could this be causing the issue?

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[StR]

As long as whichever account your are using is current and working (say, via the web interface), the fact that you have two accounts shouldn't matter.

Reading more accounts of other people having problems connecting to Outlook.com accounts on the page you linked in the previous message, I am thinking that there might be some (intermittent?) problems with those servers.

From what you described, I am assuming you can connect with your tablet to other places, so it is not a general network problem for your tablet (is that right?).

I'd suggest catching the debug log and e-mailing it to Kostya, Aquamail sole developer:
http://www.aqua-mail.com/?page_id=232

[amw65]

I -just- remembered there is a default email app installed (Samsung email-app).
Never used it, it is too -let's say-  'basic' looking, e.g. when attaching a file you won't a thumbnail view of images, so you don't know if you are attaching the right file.
Such things.

Anyway, I created my outlook account and guess what.. all is retrieved ...

Then I deleted both gmail and outlook within Aqua Mail, so I needed to start from scratch and only created an outlook.com account
as maybe ... 2 accounts messed things up.

Still the same.

Deep sigh..

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later:
installed K-9
mail is imported...

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again later
waow . . .
i believe something is getting thru...

[Kostya Vasilyev]

Got the log. Server issue. I've seen this one before, with Hotmail. Even before the migration.

The server is unable to return some of the information that AquaMail needs, sometimes, has to do with certain specific messages (maybe long header values??? only a guess).

What you can try to do is --

-- using web mail, move to Deleted, or another folder, some number of recent messages, and then try AquaMail again.

I think it's like this:

--- newest ---
25 messages, all good

next 25 messages -> there are some "bad" ones here
---


Why does this bad bad AquaMail do something bad bad which Hotmail's IMAP server is unable to do?

Well, IMAP has a "spec", a formal definition.

It lists the various commands that mail apps can use, and does not say that "this command will break with Hotmail IMAP, 10 years from now".

Heck, my IMAP code is from maybe 5 years before Hotmail even had IMAP.

So really this has to be fixed by Microsoft, who do I have to sleep with in order to get their attention? Or maybe drink some Scotch with someone?

Whatever it is, I'm just not aware of a way to report bugs to MS, other than the support forums, where only two responses are possible it seems 1) "Sir please check your server settings" and 2) "What's AquaMail? Just use Outlook app please".

[amw65]

Hi there,
I have sent you a separate mail.

Apart from that, please don't get offended/irritated or whatever.
In general users here may be considered as loyal Aqua Mail supporters
and are merely looking for solutions. No intention to offend you, okay?
We have chosen your product over other apps.

That said, I have to confess, I've no knowledge about the 'technics'
behind IMAP/POP whatever.
And eh .. guess what... probably I am not the only one  :-)

Thanks for the support.

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