Email Replies showing no attach or send key

[rudolpht]

Even when drafts are saved there is no attach or send icon.   I can touch the bar above the email,  but I get a mystical send from email account,  but does not stick or only shows when bar is touched.

Moving or changing formatting bar does not fix it. Killing and restoring does not fix it.

[Kostya Vasilyev]

Um, what's a "mystical send"?

And what are you trying to tell us about "*even* if drafts are saved" - "even" as opposed to what?

I am understanding correctly that there are no icons visible in the window title on the right - where Send / Attach are supposed to be?

Is the editor area enabled and usable? Are you able to type there?

What's the device make / model / Android version?

[goadan]

same problem here!

There is no more send button / icon when writing new emails or trying to send an email from "drafts".
Nokia 5 (TA-1053), Android 8.0.0

[Kostya Vasilyev]

We had a few reports of this, all Android 8.0, different brands, and yet - we're not able to reproduce here, including on same exact phone (Samsung S8 8.0).

Please try this build and let us know if it helped:

https://www.aqua-mail.com/staging/AquaMail-market-1.14.2-842-stable_no_send_button-AQM-1307-78486e8a6f3b.apk

[LeFritz]

The build fixed it for me.
OnePlus 3. Android 8

[Kostya Vasilyev]

Would you be so kind to try our current 1.15-dev build?

https://www.aqua-mail.com/forum/index.php?topic=6525.0

It has some new stuff and also has essentially same fix as in the build you tried - but not exactly, less "quick and dirty".

I'd be very interested in knowing if 1.15-dev also worked for you (or not).

( we have been able to reproduce on any of our phones, from Samsung to Sony to Nexus )

[LeFritz]

Yes.  1.15-dev build show the icons too and fixes the problem for me.

[Kostya Vasilyev]

Thanks!

[Robve]

I have the same problem. Huawei Mate 10. Android 8.0. I notice that if I restart the phone, then after that the send icon is visible. Then after a while of reading email and trying to send another one, the icon is gone again. I will try update 1.15

[biocomp]

I've recently started having the same issue.

One Plus 3,
AquaMail 1.15.0-916
Android 8.0.0
Oxygen Version OP3_O2_Open_35.

[Nedialko Kondev, MobiSystems, AquaMail Support]

Hi All,

Our developer and test team are working on this. For the moment they are unable to reproduce the issue.

So whoever is up for it, we'll greatly appreciate a bit of your input. Could you please:
- Update to this version:
https://www.aqua-mail.com/staging/AquaMail-market-1.15.0-929-stable_send_button_missing-AQM-1307-a5d1241c6d11.apk

Tap the link to download, you'll get a notification when it's done, tap the notification to actually install
- Check that you're running this updated version - Menu -> About -> should say 1.15.0-929 at the top

- If the problem starts again please

- Enable debug logging - you'll find how to do that on our webpage under "Creating a log if something doesn’t work right":
http://www.aqua-mail.com/?page_id=232

- Then on the compose screen, when the send icon is missing

- Tap the Volume Up or Volume Down button

- You'll see a message saying "View hierarchy dumped". This is new, additional information.

- Send the log file to Aqua Mail Support: support@aqua-mail.com. Please include a subject line like, "Send Button Issue".

Thanks in advance!

[stane99]

I've recently started having the same issue.

One Plus 3,
AquaMail 1.15.0-916
Android 8.0.0
Oxygen Version OP3_O2_Open_35.

Same probleme here, OnePlus3, AM 1.15.0-916.
The issue is a new one without changing anything in AM or with the device. Everything is working fine after restarting the device but after a while the issue will reappeare.

[Kostya Vasilyev]

Have you sent us a debug log yet (please see message from Nedialko above)?