Author Topic: Change of Smartphone  (Read 2507 times)

Yan34

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Change of Smartphone
« on: December 05, 2016, 03:33:28 pm »
I have purchased in the past Auamail Pro. I changed recently my smartphone. How can I have Aquamail Pro in the new cell phone?
Thanks

StR

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Re: Change of Smartphone
« Reply #1 on: December 05, 2016, 03:57:46 pm »
Just install the unlocker from Google Play.
Read details at the bottom of this page:
http://www.aqua-mail.com/?page_id=206

Kostya Vasilyev

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Re: Change of Smartphone
« Reply #2 on: December 05, 2016, 09:10:57 pm »
... and if Google Play still wants you to pay, please try installing from Google Play web site.

The link is the same: https://play.google.com/store/apps/details?id=org.kman.AquaMail.UnlockerMarket

Just be sure to open it in a web browser, on Android or Windows (the Play app on the phone can be slow to sync your purchases on a new phone).

And if that still doesn't work for any reason, please contact support / at / aqua-mail / dot com.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Yan34

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Re: Change of Smartphone
« Reply #3 on: December 06, 2016, 12:38:40 pm »
From the links that you gave me is required the payment. I would not like to pay twice to the same license. I cannot find Unlocker without pay. How should I proceed?

StR

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Re: Change of Smartphone
« Reply #4 on: December 06, 2016, 04:26:45 pm »
Are you using the same Google account as on the previous device?
If not, - add that account to your new device, and when (prior to) downloading Aquamail unlocker ("Pro"), - choose that account in Google Play.

Kostya Vasilyev

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Re: Change of Smartphone
« Reply #5 on: December 06, 2016, 09:18:25 pm »
Re: How should I proceed?

Quote
And if that still doesn't work for any reason, please contact support / at / aqua-mail / dot com

This, please.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/