Author Topic: sending emails problem (IMAP)  (Read 8619 times)

tomjel

  • Guest
sending emails problem (IMAP)
« on: April 19, 2013, 01:09:37 pm »
Hi,
I have a problem with sending emails after last update to 1.2.3.15. I have AquaMail Pro.
I'm using several accounts and all are IMAP ones, but only one have over 5k emails in sent folder
and problem occurs with this account.
After update I can still send emails but AquaMail can't write it to the send folder on the server;/
Pls, help.





Kostya Vasilyev

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Re: sending emails problem (IMAP)
« Reply #1 on: April 26, 2013, 03:20:18 am »
Is there a specific error message you're getting? What does "can't write" mean specifically?

Could you capture a debug log showing this issue?

http://www.aqua-mail.com/?page_id=232
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

tomjel

  • Guest
Re: sending emails problem (IMAP)
« Reply #2 on: May 04, 2013, 04:35:33 pm »
I don't get any error message.
It seems like emails sends properly but it doesn't write in sent folder.
I've captured a debug log and send to you.

Kostya Vasilyev

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Re: sending emails problem (IMAP)
« Reply #3 on: May 06, 2013, 03:19:54 am »
Can you long press the account -> choose Options and Folders, and under Account options, make sure that "save sent" is in fact enabled?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

tomjel

  • Guest
Re: sending emails problem (IMAP)
« Reply #4 on: May 06, 2013, 09:46:18 am »
Yes, it's enabled.

Kostya Vasilyev

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  • Posts: 12740
Re: sending emails problem (IMAP)
« Reply #5 on: May 13, 2013, 02:17:34 am »
Turned out, the account was over quota, uploading sent messages was failing.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

tomjel

  • Guest
Re: sending emails problem (IMAP)
« Reply #6 on: June 07, 2013, 01:16:17 pm »
It's not over quota problem.
Emails sending from outlook are properly written to the server.

Thomas

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Re: sending emails problem (IMAP)
« Reply #7 on: June 07, 2013, 07:07:42 pm »
Passed two months since you reported the problem. Does it still exist?
« Last Edit: June 07, 2013, 07:49:54 pm by Thomas »

tomjel

  • Guest
Re: sending emails problem (IMAP)
« Reply #8 on: June 08, 2013, 11:35:25 am »
Yes, it still exists ;/

Kostya Vasilyev

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  • Posts: 12740
Re: sending emails problem (IMAP)
« Reply #9 on: June 20, 2013, 02:48:40 am »
Is there any way I could get a log file, with "raw data" enabled, capturing the issue (a test email)?

http://www.aqua-mail.com/?page_id=232

Without a log, I can only guess, or do a "works for me" <shrug> :)
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/