Message do not sync when on wifi

[maz]

Hello everyone

Just got Aquamail love it from the original Samsung S3, however it does not sync my messages when I am on WIFI. Not sure if I need to click or choose an option for this to occur.

Did a few test by switching wifi on and off and when converted back to 3G/LTE messages comes right through.

thanks,

[Kostya Vasilyev]

Hi,

The app doesn't really care about network type too much (uses different settings, but the way it connects to mail servers is the same).

I suggest rebooting the device and/or your WiFi router, preferably both.

If this doesn't help, please see the support page and record a debug log: http://www.aqua-mail.com/?page_id=232

[AC3]

Hi Kostya  - I am also experiencing the same problem on my S3. I have a pro key, and 4 POP3 accounts set up (2 gmail, 2 work). I've been noticing this strange behaviour for a few weeks now, but having trouble finding the cause. I can see that I'm not the only one! :-)

When I'm on wifi, at home or elsewhere, there seems to be a weird message delivery problem, where only some of the messages are coming in on my various accounts. At times, it will take several scheduled syncs (pulls) before it will get the message, usually several hours late if at all. Some just don't come in. When I eventually get back to my pc, I find that my client (Outlook) has a bunch of messages that AquaMail never managed to pick up. Outlook is set to leave everything on server for all accounts - and this snafu happens even if my desktop is powered off (eg - AquaMail is the only active client accessing my mailboxes).

I just experimented with this -  I had the S3 on wifi at home, there were around 12 messages that Outlook received this morning,  but AquaMail didn't get them, even tried several manual syncs. I turned off wifi, and poof, all the messages instantly came in via LTE during a manual sync.

Other times, if I open/read a message in AquaMail, and leave it in the inbox, when I get home it never makes it to my Outlook clients (but they are there in my gmail / webmail). I realize there are differences between POP3 and IMAP, but I think AquaMail is flagging some messages in a certain way, where Outlook never sees nor fetches them. This has never been a problem for me before - I can have Outlook running on pc and laptop, and I was with BB before the S3, but with everything set to 'leave on server', I'd never miss a beat - open something on the pc, and the other devices would still be able to fetch it at the same time or later.

I really like AquaMail, and hope you can shed some light on fixing this problem.

 

[Kostya Vasilyev]

Hi,

The app does not care about WiFi vs. POP3... The only difference is it preloads new messages differently (more when on WiFi).

Also, for POP3, it has absolutely no way to affect Outlook -- POP3 is a one-way street. There is no "back to server" sync of any kind, except deleting messages (which we're not doing).

I'm not questioning what you see, just trying to explain.

Are yo using Gmail with POP3, by any chance?

If you are, please see Google's help on POP3, their server will only let new messages be "seen" once by one mail app, so whichever one gets them first, gets them, and the others are out of luck.

http://support.google.com/mail/answer/47948?hl=en&ref_topic=1668962

Now for other, non-Gmail POP3, accounts, when you notice this happening, please long press the account, choose the last item from the popup (Diag: message dates), then let it take through the test.

Thanks.

[richdashmore]

Hi also have this problem on my HTC one x. When connected to WiFi the app does not sync mail. As soon as I go back to the 3g connection mail comes through as normal.

[Kostya Vasilyev]

To users reporting this:

Would you please give me something specific to work with?

Server settings?

Log files?

Again, the app does not care about whether it's mobile or WiFi, it's all the same as far as its networking code goes -- but sometimes, some ISPs block specific ports, or have DNS issues, etc.

Rebooting the device -- as a test -- is always recommended, as that flushes the firmware's DNS cache.