Author Topic: Pro not working on new device  (Read 2059 times)

evo676

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Pro not working on new device
« on: June 16, 2018, 12:20:40 pm »
I have the Pro version on my Samsung Galaxy S9 phone, and it works perfectly.

I have installed the free version on my new tablet, but when u try and in stall the Pro unblocker, it says I have to pay £8.99.  Confused as I have already paid for it ?

Kostya Vasilyev

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Re: Pro not working on new device
« Reply #1 on: June 17, 2018, 01:08:02 pm »
If you purchased recently (like in the last year) - it probably was an "in-app" purchase (not a purchase of the separate unlocker app).

In-App can be activated on multiple devices too:

http://www.aqua-mail.com/?page_id=206

If the above doesn't help - please email support / at / aqua-mail / dot com
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/