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Pro not working on new device
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Topic: Pro not working on new device (Read 2059 times)
evo676
Newbie
Posts: 2
Pro not working on new device
«
on:
June 16, 2018, 12:20:40 pm »
I have the Pro version on my Samsung Galaxy S9 phone, and it works perfectly.
I have installed the free version on my new tablet, but when u try and in stall the Pro unblocker, it says I have to pay £8.99. Confused as I have already paid for it ?
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Kostya Vasilyev
Hero Member
Posts: 12740
Re: Pro not working on new device
«
Reply #1 on:
June 17, 2018, 01:08:02 pm »
If you purchased recently (like in the last year) - it probably was an "in-app" purchase (not a purchase of the separate unlocker app).
In-App can be activated on multiple devices too:
http://www.aqua-mail.com/?page_id=206
If the above doesn't help - please email support / at / aqua-mail / dot com
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Creating debug logs for diagnostics:
https://www.aqua-mail.com/troubleshooting/
The official FAQ:
https://www.aqua-mail.com/faq/
Лог-файлы для диагностики:
https://www.aqua-mail.com/ru/troubleshooting/
Вопросы и ответы:
https://www.aqua-mail.com/ru/faq/
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Pro not working on new device