Author Topic: Mail sent via an identity/alias ends up being archived and not in inbox  (Read 2583 times)

tbm

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I'm using Aquamail to handle my gmail account and I've also added an identity/alias within it so that I can use my registered domain name as the sender. It's all set up fine and works great apart from one small issue:

If I send an email to myself via Aquamail and select the identity/alias as the sender then the email doesn't appear in my Inbox, but I can see it under Gmail/All Mail on my desktop PC.

If I send an email to myself via my desktop Gmail (doing the same thing, i.e. sending from my domain name address within desktop gmail) then it appears in my Inbox correctly (both in Aquamail and in Gmail).

So it's only when I send via Aquamail (and sending via the alias) that it skips the inbox. I've checked things like filters and there's nothing that would cause it to skip the inbox there.

Any idea why it's doing this?

Thanks

Kostya Vasilyev

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Re: Mail sent via an identity/alias ends up being archived and not in inbox
« Reply #1 on: October 07, 2018, 11:20:26 pm »
Gmail has a setting (in web mail) - per identity - labeled "Treat as alias".

I've got a test identity and this setting is off. I believe it defaults to on - and it "does stuff" which I don't fully understand.

https://support.google.com/a/answer/1710338

I do remember that I had a reason to turn this setting off with my test identity. Maybe you'll want to try turning it off as well if only as a test.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

tbm

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Re: Mail sent via an identity/alias ends up being archived and not in inbox
« Reply #2 on: October 08, 2018, 01:00:34 am »
OK, thanks. I'll probably leave it as it is - Gmail's help for "Treat as an alias"says:

*********
If you uncheck the box:

Messages sent to the address you're adding don’t appear in your current Gmail Inbox. Instead, you need to sign in to another account or mail system to receive the messages. The other account must be able to get mail at this address.
*********

I do have it currently checked and it's more important that my mail shows up in Gmail on my desktop PC so I'll leave it as it is. Hopefully it only affects mail that I send to myself via Aquamail (which I don't really ever do).

Thanks