Author Topic: Message counter stuck and innacurate  (Read 1461 times)

Adillo303

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Message counter stuck and innacurate
« on: September 10, 2018, 05:23:50 pm »
Samsung Galaxy S8+ SM-G955U
HARDWARE VER 1.0
aNDROID 8.0.0
KERNEL 4.4.78

Aqua mail V 1.16.0-1193

No updates show in store.

If I have no new messages the counter is not displayed.
If I have new messages, the counter shows 5 messages, no matter how many I have.
When I launch the application, the correct numbers are displayed for each account.


phred

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Re: Message counter stuck and innacurate
« Reply #1 on: September 10, 2018, 06:12:14 pm »
Many folks reported similar issues.

Please see the FAQ (near the end) for an explanation / workaround.

Kostya Vasilyev

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Re: Message counter stuck and innacurate
« Reply #2 on: September 11, 2018, 10:58:05 pm »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

mikeone

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Re: Message counter stuck and innacurate
« Reply #3 on: September 11, 2018, 11:20:40 pm »
Or marvel at the number of people reporting same exact issue with other apps (not Aqua Mail):

https://us.community.samsung.com/t5/Galaxy-S9-Questions-and-Answers/Notification-badge-icon-not-working-on-Samsung-Galaxy-S9/td-p/288333/page/23

:)

This is one of the "best" complaints at Samsung's forum:
Quote
Since Oreo update the samsung email app always shows 3 no matter how many new emails i get
[screenshot]

Kostya Vasilyev

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Re: Message counter stuck and innacurate
« Reply #4 on: September 11, 2018, 11:26:25 pm »
LOL - Samsung phone, Samsung Android, Samsung Email app and same bug.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Adillo303

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Re: Message counter stuck and innacurate
« Reply #5 on: September 14, 2018, 02:43:23 pm »
LOL - Thank you all.
I'm in the computer business a long time. I kind of figured it was something like this.

Thank you for responding - Andy