Author Topic: URGENT BUG: AquaMail Pro + Zoho Mail IMAP combo 100% (completely) broken ...  (Read 13711 times)

Kostya Vasilyev

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Quote
We observed an intermittent network level issue during the time when you had initially reported the issue. However, our backend team had identified and fixed the same.

Aha!
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nyceyes

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Quote
We observed an intermittent network level issue during the time when you had initially reported the issue. However, our backend team had identified and fixed the same.

Aha!

LOL... Still, why only AquaMail client sensed this Zoho anomaly? Either AquaMail is doing something better than every other email client; or worse. :P

EDIT-1: P.S. By the time I'm done with this one issue, maybe I'll have gone from AquaMail forum sign-up Newbie to senior member.  ;D
« Last Edit: July 24, 2018, 11:00:57 pm by nyceyes »

Kostya Vasilyev

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IMAP is a very deep / broad spec - many commands and many ways to use them.

There have been cases in the past where some mail service would break on some command that only Aqua used (within spec).

There must have been cases of exactly opposite - Aqua's IMAP commands working but some other mail app's IMAP commands getting broken.

But we'd not have heard of any such cases on *this* forum.

---

Pure speculation on my part of course. To really know - what it was, and if only Aqua was affected and *all* other apps were not - you'd have to ask Zoho.

But I'd guess it wasn't just Aqua Mail - seeing how they really tried to fix this quickly (looks like, even if took longer than you would have liked).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nyceyes

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  • Posts: 28
IMAP is a very deep / broad spec - many commands and many ways to use them.

There have been cases in the past where some mail service would break on some command that only Aqua used (within spec).

There must have been cases of exactly opposite - Aqua's IMAP commands working but some other mail app's IMAP commands getting broken.

But we'd not have heard of any such cases on *this* forum.

---

Pure speculation on my part of course. To really know - what it was, and if only Aqua was affected and *all* other apps were not - you'd have to ask Zoho.

But I'd guess it wasn't just Aqua Mail - seeing how they really tried to fix this quickly (looks like, even if took longer than you would have liked).

I agree. I wasn't being accurate about it only being AquaMail (I don't and can't know that. Only Zoho would). :)

nyceyes

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Finally, everything is working now. The final SMTP problem was one that I unwittingly created,...

When I deleted and recreated my AquaMail app-specific password during troubleshooting (because I have 2FA enabled), I updated the password for the parent Zoho account but -- being so fixated on incoming IMAP traffic -- forgot to also update for my child identities' SMTP credentials.

(._.)

Well, at least our international nightmare is over. :)

Thank you to all [!]

EDIT: At least I'm now 28 messages closer to the next badge after Newbie. LoL
« Last Edit: July 25, 2018, 04:30:38 am by nyceyes »