Author Topic: pushmail  (Read 2070 times)

mc-tech

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pushmail
« on: February 16, 2018, 11:18:30 am »
Hallo!

I use aquamail pro for 3 years with pushmail-service. Since a view days I get no pushmails anymore (without a change in the settings).
What can I do now?

Nadejda Fudulska, MobiSystems, AquaMail support

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Re: pushmail
« Reply #1 on: February 20, 2018, 11:27:35 am »
Hello,

Please tell us what the problem is in more details. Do you get any error messages, if yes what are they?

Doze Mode is where Android will not let apps run in the background as often as they need to while the phone is stationary.
The app will prompt you to “whitelist” (exclude) it from this “Doze Mode” within a day after installing if it detects Android 6 or newer.
To check, please bring up AquaMail settings -> mail, receiving.
If the app is not already whitelisted, there will be a green panel / button / message / prompt asking you to do this.

If you still have problems, please e-mail us at support@aqua-mail.com

Thanks,

Nadia

Kostya Vasilyev

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Re: pushmail
« Reply #2 on: February 20, 2018, 09:00:23 pm »
And what account is it in - IMAP, Exchange ...?

And is push still enabled:

- In app settings under mail, receiving?

- In per-account settings, if you long press on the account -> options and folders -> account options?

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/