Author Topic: Auto sync is not happening - need help  (Read 6032 times)

raaghuar

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Auto sync is not happening - need help
« on: January 16, 2018, 08:55:45 am »
Hi,

Auto sync is not happening on my mobile (Android , Oneplus3), i have tried all posiable ways on settings , no luck
need help on this

Thanks
Raaghu

Nedialko Kondev, MobiSystems, AquaMail Support

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Re: Auto sync is not happening - need help
« Reply #1 on: January 16, 2018, 11:42:51 am »
Hi,

Please bring up AquaMail settings -> mail, receiving.
If the app is not already whitelisted, there will be a green panel / button / message / prompt asking you to do this.

Let me know if we can assist further and of the issue persists, please contact us @ support@aqua-mail.com.

raaghuar

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Re: Auto sync is not happening - need help
« Reply #2 on: January 16, 2018, 02:57:21 pm »
I didnt get what you are saying, please find the attached screen shots of the settings

Kostya Vasilyev

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Re: Auto sync is not happening - need help
« Reply #3 on: January 16, 2018, 08:15:36 pm »
Looks like you turned off "scheduled sync".

Please turn it back on and set the interval to the default "15 minutes" and see what happens.

In addition, you've jacked up your "messages to sync" / "messages to cache" settings. Please lower them down to 100 and 250 respectively (and if you need more, try 250 and 500 resp.).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

raaghuar

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Re: Auto sync is not happening - need help
« Reply #4 on: January 17, 2018, 09:36:43 am »
Sure , will do that changes as you said and see what happens

-Raaghu

raaghuar

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Re: Auto sync is not happening - need help
« Reply #5 on: January 17, 2018, 11:48:24 am »
I see the auto sync is happening now but with slight delay and it is not instant push, I see the updates happens only after 5 mins

when there is Push email (instant mail delivery) is enabled, whey do we turn on "schedule sync", please clarify

-Raaghu

mikeone

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Re: Auto sync is not happening - need help
« Reply #6 on: January 17, 2018, 09:36:25 pm »
...
when there is Push email (instant mail delivery) is enabled, whey do we turn on "schedule sync", please clarify

-Raaghu

You will find more information about "Scheduled sync vs. Push" in this thread:
https://www.aqua-mail.com/forum/index.php?topic=5404.msg32073#msg32073

raaghuar

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Re: Auto sync is not happening - need help
« Reply #7 on: January 18, 2018, 08:08:03 am »
Hi

Still Push is not working, only with sync it is working, there is a huge delay in getting emails, that delay about from 5 mins to 10 mins
for example if i get an email on outlook (desktop) the same to get on Aqua on my mobile it takes 5 - 10 mins time to,
I tried with outlook mobile app , it was prompt and used to get emails before i get on to my desktop outlook

any other settings that i need to do to make the PUSH work , please help

Thanks
Raaghu

raaghuar

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Re: Auto sync is not happening - need help
« Reply #8 on: January 19, 2018, 09:40:13 am »
Can any one help on this

Kostya Vasilyev

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Re: Auto sync is not happening - need help
« Reply #9 on: January 19, 2018, 07:12:33 pm »
Did you enable push mail in the *account's* settings?

Please check, long press on the account (on the app's main screen) -> options and folders -> account options.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

raaghuar

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Re: Auto sync is not happening - need help
« Reply #10 on: January 20, 2018, 07:01:07 am »
Yes got it , it is working now, thanks alottttttttttt :) :) :)