Author Topic: 550 relay not permitted  (Read 1808 times)

Coachman

  • Newbie
  • *
  • Posts: 2
550 relay not permitted
« on: January 08, 2018, 09:49:31 pm »
Evening
I am receiving the above message intermittently when trying to send an email when not on my home network.
Receiving mails fine and works perfectly on my home network.
Please can anyone assist.
Many thanks!

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Re: 550 relay not permitted
« Reply #1 on: January 09, 2018, 08:50:02 pm »
Please check to make sure that the account's outgoing server has authentication (login) configured:

( unless this account uses OAUTH, such as Gmail / Hotmail / Yahoo in which case there won't be a password input field on any of the account setup screens )

For this long press on the account (on the app's main screen) -> account setup -> Manual

Overall, this kind of message can only come from the account's outgoing mail server, and if it's intermittent, then the settings are most likely correct, and it's most likely a mail server issue (bug / misconfig) and you should take this up with your mail service's support.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Coachman

  • Newbie
  • *
  • Posts: 2
Re: 550 relay not permitted
« Reply #3 on: January 10, 2018, 01:00:52 pm »
Many thanks ....... much appreciated!!!!
Will give it a try.
App is a great tool which I could not do without ........ Thanks!