Author Topic: Forwarded messages chopped off / clipped  (Read 2230 times)

TheLastMan

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Forwarded messages chopped off / clipped
« on: January 18, 2018, 04:22:25 pm »
I forward a message and when it reaches the recipient it is chopped off after the header and a line or two of text. The version in the "sent" folder displays correctly.

Posted this query on the "How do I..." forum but I have since tried several attempts to to fix it with no improvement - including uninstalling and reinstalling a couple of times.  There is no setting for this so it is clearly a bug. 

In the meantime I am now using the standard Sony Xperia / Android email app, which is working fine, so unless this bug is fixed quickly I will be uninstalling Aquamail.

Kostya Vasilyev

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Re: Forwarded messages chopped off / clipped
« Reply #1 on: January 19, 2018, 07:04:14 pm »
This bug can only be fixed (at all, not to mention "quickly") if we are able to get additional info from you.

- Whether this happens with all messages or just some

- Is there a pattern (as to which messages are affected)

- Whether this happens with any mail app on the receiving side or only a specific app

- Finally, we'll need sample messages 1) what you forward 2) what gets sent, in .eml format (all headers and all text).

For sample messages, you can use a desktop mail app to "forward as .eml" (Outlook, Thunderbird both have this, if you one of those).

This is also a common feature in web mail - in particular, in Gmail you can click on the little arrow next to the reply icon, choose "show original" and "save" the original message from the new tab that opens.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: Forwarded messages chopped off / clipped
« Reply #2 on: January 19, 2018, 07:15:08 pm »
Oh and it would be best to continue the conversation via email.

support / at / aqua-mail / dot com

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/