Author Topic: Failed License Check under Android O  (Read 4976 times)

whitesnuf

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Failed License Check under Android O
« on: October 14, 2017, 01:50:56 pm »
After Update to Android O I have a consistent error with checking my License.

Regards, whitesnuf

Gesendet von meinem ONEPLUS A3003 mit Tapatalk


Hummeldumm

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Re: Failed License Check under Android O
« Reply #1 on: October 14, 2017, 09:23:56 pm »
Hi,
I got the same problem with OxygenOS Oreo open beta 16 on OnePlus 3T device.

Regards,
Hummeldumm

Kostya Vasilyev

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Re: Failed License Check under Android O
« Reply #2 on: October 15, 2017, 03:06:34 pm »
I've got a Nexus 5x with Google's 8.0 - zero issues.

Since yesterday I received other emails about this error on OnePlus devices specifically.

Please remember that OnePlus's 8.0 is "beta" and there may be bugs.

I think they did something wrong with Build.SERIAL.

- Please report the issue to OnePlus

- To get up and running again please contact support / at / aqua-mail / dot com and ask for a "redeem code". They will respond on Monday (GMT+03).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

ekalksndr

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Re: Failed License Check under Android O
« Reply #3 on: October 15, 2017, 05:06:20 pm »
Такая же ерунда, обновился до 8-го андройда, возникла ошибка с лицензией! Что делать?
« Last Edit: October 15, 2017, 05:09:20 pm by ekalksndr »

Kostya Vasilyev

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Re: Failed License Check under Android O
« Reply #4 on: October 17, 2017, 09:11:46 pm »
Re: Такая же ерунда, обновился до 8-го андройда, возникла ошибка с лицензией! Что делать?

Вы обновились до *беты* 8.0, к тому же от производителя который уже ломал совместимость своего Андроида.

Пожалуйста прочитайте:

https://www.aqua-mail.com/forum/index.php?topic=5552.msg37449#msg37449

там и "что случилось" и "кто виноват" и "что делать сейчас чтобы заработало".
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

rhdd

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Re: Failed License Check under Android O
« Reply #5 on: October 30, 2017, 07:23:53 pm »
Same problem here. All other apps are working fine.

Maybe it is caused by change of identifier behaviour in "Android O". It is described in detail in the Adroid Developer Blog. Unfortunately I'm not allowed to post the link here.

Google for "Changes to Device Identifiers in Android O" or replace # with / -> https:##android-developers.googleblog.com#2017#04#changes-to-device-identifiers-in.html


Kostya Vasilyev

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Re: Failed License Check under Android O
« Reply #6 on: October 31, 2017, 09:46:18 pm »
Quote
Maybe it is caused by change of identifier behaviour in "Android O". It is described in detail in the Adroid Developer Blog. Unfortunately I'm not allowed to post the link here.

I've seen it - when 8.0 (Google's) was in beta. These changes don't affect our app.

I've got a Nexus 5x with Google's 8.0 in front of me - no issues since first 8.0 "developer preview" or now with the "official" 8.0.

And so it seems that One Plus decided to "go the extra mile" and made more changes, their own, without telling anyone. We did not have any advance notice on that, it was a complete surprise.

That being said:

- We already implemented a workaround.
- It's in today's update of the Unlocker app on Google Play (1.0.27-655) and the main app's 1.12.0-651.
- The main app's 1.12.0-651 is currently enabled for 20% of all users
- If you don't have that version (of the main app) yet, you can find it here on the forum under "Development builds".
- The Unlocker app 1.0.27-655 was uploaded to Play today and is enabled for everyone.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

rhdd

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Re: Failed License Check under Android O
« Reply #7 on: November 07, 2017, 10:22:51 pm »
I'm now on the current version (1.12.0-651) but the problem persists. In the unlocker app everything is fine, but in the main app the license warning is still the same.

Nadejda Fudulska, MobiSystems, AquaMail support

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Re: Failed License Check under Android O
« Reply #8 on: November 08, 2017, 02:41:47 pm »
Hi,

Please e-mail us at support@aqua-mail.com so we can help you.

Thank you,

Nadia

rhdd

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Re: Failed License Check under Android O
« Reply #9 on: November 08, 2017, 10:18:38 pm »
Reinstalling the Unlocker app solved the problem.