Author Topic: Installing Aqua mail  (Read 2175 times)

franny39

  • Newbie
  • *
  • Posts: 2
Installing Aqua mail
« on: October 04, 2017, 10:38:37 am »
I have downloaded Aqua mail to my Android phone. It tells me that it is installed. Aqua mail does not show up as an icon & is not listed as an app in settings. Tried the download again, same thing happens. Any clues please?
Franny39

Nedialko Kondev, MobiSystems, AquaMail Support

  • Administrator
  • Sr. Member
  • *****
  • Posts: 250
Re: Installing Aqua mail
« Reply #1 on: October 06, 2017, 12:34:11 pm »
Hi,

Could you open Google Play Store and under "My apps & games" -> Installed -> Check if you have the app there and try to open it.

If you can't locate it there then it for some reason it's still not installed.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Installing Aqua mail
« Reply #2 on: October 06, 2017, 09:18:43 pm »
And you could also check Phone Settings -> Apps (or Apps Management) and check if it's listed - and tap into it and "uninstall" and then try re-installing (and hopefully this helps).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

franny39

  • Newbie
  • *
  • Posts: 2
Re: Installing Aqua mail
« Reply #3 on: October 07, 2017, 01:36:30 pm »
Tried all that has been suggested and still same result. Will give up now, life is to short. Thanks for taking the time to respond.