Author Topic: Version 1.11.0-528-dev - "work in progress", not in Google Play  (Read 12086 times)

hzamora

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #15 on: August 02, 2017, 10:45:30 pm »
Quote
Have you "refreshed" the folder before looking for your message?

Yes the folder is "refreshed", but the issue is still there.

Kostya Vasilyev

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #16 on: August 02, 2017, 11:14:15 pm »
Re: The email web app is showing 36 emails (one that has grouped 10 is counted as 1). But AM is showing just 19.

Please long press on the account on the app's main screen -> Diag: message dates -> select Inbox -> run the test to completion -> send to support / at / aqua-mail / dot com.

Thanks.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

hzamora

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #17 on: August 02, 2017, 11:50:08 pm »
Quote
Please long press on the account on the app's main screen -> Diag: message dates -> select Inbox -> run the test to completion -> send to support / at / aqua-mail / dot com.

Thanks.

Done.

hzamora

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #18 on: August 02, 2017, 11:52:34 pm »
I sent 2 emails: one for INBOX, another one for TRASH.

Regards.

Kostya Vasilyev

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #19 on: August 03, 2017, 12:10:37 am »
Which (Inbox or Drafts) is this one "web app is showing 36 emails"?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

hzamora

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #20 on: August 03, 2017, 12:11:22 am »
The second one, Trash (no Draft).

Regards.

hzamora

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #21 on: August 03, 2017, 12:12:42 am »
The date is August 1.

Kostya Vasilyev

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #22 on: August 03, 2017, 12:13:57 am »
Re: The second one, Trash (no Draft).

According to the log file, your "[Gmail]/Papelera" folder has 898 messages.

Not 19 but not 36 either (you earlier wrote that Aqua is showing 19 messages in this folder, and web mail is showing 36).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

hzamora

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #23 on: August 03, 2017, 12:16:39 am »
Quote
According to the log file, your "[Gmail]/Papelera" folder has 898 messages.

Not 19 but not 36 either (you earlier wrote that Aqua is showing 19 messages in this folder, and web mail is showing 36).

The message list from Trash folder is showing  19 for August 1st. My email web account is showing 36.

Kostya Vasilyev

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #24 on: August 03, 2017, 12:17:52 am »
Re: The message list from Trash folder is showing  19 for August 1st. My email web account is showing 36.

And the message count in "[Gmail]/Papelera", as seen in the log, from the mail server is - 898 messages.

This is definitely not 19 or 26. Not even close.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

hzamora

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #25 on: August 03, 2017, 12:18:50 am »
That is the issue. All messages are there, but are not shown correctly.

hzamora

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #26 on: August 03, 2017, 12:20:56 am »
Ok. Maybe I dont' write correctly.

When I am seen the emails, I see 19 emails for the date August 1. There are more emails that aren't shown.

Kostya Vasilyev

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #27 on: August 03, 2017, 12:21:54 am »
Re: That is the issue. All messages are there, but are not shown correctly.

Don't quite know what you mean, but -- a discrepancy like this, 898 vs. 19 (or 36, whatever) is just... very strange.

How many messages does it show -- the counts -- for those folders on the app's main screen?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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  • Posts: 12740
Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #28 on: August 03, 2017, 12:22:19 am »
Re: When I am seen the emails, I see 19 emails for the date August 1.

Oh, you meant 36 and 19 emails *just for August 1* ?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

hzamora

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Re: Version 1.11.0-528-dev - "work in progress", not in Google Play
« Reply #29 on: August 03, 2017, 12:25:19 am »
Quote
Oh, you meant 36 and 19 emails *just for August 1* ?

Yes, the list of messages on the Trash Folder is 19 just for August 1. But there are more messages that aren't shown, if I use the look for function, those messages will appear, but on the list there are some that are missing.