Oh and would it be possible for us to get a sample message?
support / at / aqua-mail / dot com
It would be best if you could forward as an .eml attachment (can be done in desktop mail apps, e.g. Outlook if you use them) --
-- or if not, if you could "view original" (original source code of a message) in your mail provider's web mail (web site), copy/paste into a plain text file and send also as an attachment.