Author Topic: Samsung S7 - notification of new emails stays online  (Read 2883 times)

cloudthc

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Samsung S7 - notification of new emails stays online
« on: November 22, 2016, 08:17:26 pm »
Hi,

When I receive an email,  the light notification flashes after event I have read that email.  The icon doesn't show any emails,  but I have to go in the top go to the Aqua-mail and swipe it to remove the  notification,

Do I have to change a setting to solve the problem?

Ps: I have pro version

Regards
Eric

Kostya Vasilyev

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Re: Samsung S7 - notification of new emails stays online
« Reply #1 on: November 22, 2016, 10:48:52 pm »
Do you have any other unread messages left?

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

cloudthc

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Re: Samsung S7 - notification of new emails stays online
« Reply #2 on: November 22, 2016, 11:40:06 pm »
Hi,

Nope!

Regards
Eric

Kostya Vasilyev

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Re: Samsung S7 - notification of new emails stays online
« Reply #3 on: November 23, 2016, 12:37:20 am »
And the notification on the phone has something like "one unread message" with the details of the message you'd just read (and which is now marked as such)?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

cloudthc

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Re: Samsung S7 - notification of new emails stays online
« Reply #4 on: November 23, 2016, 02:37:56 am »
Yes!

Regards
Eric

cloudthc

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Re: Samsung S7 - notification of new emails stays online
« Reply #5 on: November 23, 2016, 05:31:37 pm »
In fact,  In The Application Everything Is Read.

But at The Top Of The Phone On The Notification Bar,  You Have The Icon That Mention I Have Received Emails And The Light Flashes As Well.

Regards
eric

cloudthc

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Re: Samsung S7 - notification of new emails stays online
« Reply #6 on: November 24, 2016, 06:41:18 pm »
any updates?

Regards
Eric

Kostya Vasilyev

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Re: Samsung S7 - notification of new emails stays online
« Reply #7 on: November 25, 2016, 10:09:09 pm »
Sorry I'm not here on the forum every day, only three times a week.

Normally the app clears its notifications as soon as you run it (I mean the app's window on the screen).

Does this happen? And then the notification comes back again?

Or does it never clear?

Can you try just starting the app (not going into any messages yet), does the notification clear then?

Re: In fact,  In The Application Everything Is Read.

Did you try expanding the account on the app's main screen, checking if any folders have any unread counts?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

cloudthc

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Re: Samsung S7 - notification of new emails stays online
« Reply #8 on: November 25, 2016, 11:57:23 pm »
It is only the current emails received and read. 

No,  it doesn't clear that emails received and read, I have to go and clear them manually

Is it a manual setup that it has changed or I have to do,  didn't have the issue with my previous Samsung note 3, or it is a bug?

Regards
Eric

Kostya Vasilyev

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Re: Samsung S7 - notification of new emails stays online
« Reply #9 on: November 26, 2016, 12:41:42 am »
Does the "top of the phone screen" (status line) notification clear (go away) when you run the app's window?

---

At this point it's "something strange", and I'm having a hard time (so far) understanding what might be causing it.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

cloudthc

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Re: Samsung S7 - notification of new emails stays online
« Reply #10 on: November 27, 2016, 05:57:27 am »
Yes,  you are right,  it is strange and I solved it by changing some parameters in my cell that slowing down the status line with the refresh.

Thanks anyway and keep up your good work!

Regards
Eric