Author Topic: Help, not getting emails after upgrading to pro version  (Read 13300 times)

Kostya Vasilyev

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Re: Help, not getting emails after upgrading to pro version
« Reply #45 on: November 26, 2016, 12:40:18 am »
Can you try please:

Make backup (Menu -> Backup and Restore); remove the account from the app; restore the account (Menu -> Backup and restore)?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #46 on: November 26, 2016, 12:42:13 am »
I changed to the new all mails setting and I'll leave it like that for the time being, more tests if and when it happens again, thanks though

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #47 on: November 27, 2016, 05:41:29 pm »
it seems you were right. I had opted to receive spam mails and I was receiving some with dates way back maybe those were causing the problem then

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #48 on: November 27, 2016, 07:48:37 pm »
no it doesn't, back to all new

Kostya Vasilyev

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Re: Help, not getting emails after upgrading to pro version
« Reply #49 on: November 27, 2016, 08:22:24 pm »
Messages from the future could cause "about new" notifications to not work for a while (unless the real date/time catches up).

Messages from the past could not (to the extent of my understanding of the code).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #50 on: November 27, 2016, 08:25:02 pm »
thanks,I understand, maybe some spam email gave me that headache then, anyway, I enabled spam filter in gmail again, but I still think that all new setting works better, for me at least