Author Topic: Help, not getting emails after upgrading to pro version  (Read 13282 times)

mikeone

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Re: Help, not getting emails after upgrading to pro version
« Reply #30 on: October 13, 2016, 12:56:14 am »
no contradiction at all, somehow I knew I had new emails, even though I didn't see them in any app, ok?

I don't care if you believe me or not, I swear to God I had emails to be notified about and NEVER FUCKING WAS!!!

ok now?
Okay, I will leave you alone, I'm out of this thread. Enjoy yourself.

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #31 on: October 13, 2016, 12:57:00 am »
thanks a lot

Kostya Vasilyev

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Re: Help, not getting emails after upgrading to pro version
« Reply #32 on: October 13, 2016, 01:29:17 am »
Quote
ok, but this was happening before opening thunderbird (neither a web browser.. ),
the emails were there (and I knew they were there because they were "manually triggered"), but no notification...

So now we again have Thunderbird involved? Or not?

Sorry but I'm also having trouble understanding this thread.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #33 on: October 13, 2016, 01:47:22 am »
no it's no, ok forget about thunderbird

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #34 on: October 13, 2016, 01:50:28 am »
anyway, I'm going to sleep, should be my bad for using a dev version, when I'm against being a beta tester without any gain, so I removed automatic update from aqua and I hope the latest stable works fine, because I don't intend to update it soon after what happened today

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #35 on: October 13, 2016, 02:39:57 pm »
so, well, let's explain, cause aquamail's developer is only one,
but there are some many ignorants around,

when you have thunderbird and aquamail open, waiting for email notifications,
BOTH of them get the notification, I mean ALWAYS!!!

instead of writing your opinion, each and every one of you,
you can try and test it yourselves,
when I get at home I have both of them open,
all the time and both get the notification at the same time,

the account is set in thunderbird as an IMAP one,
for your information

anyway, the issues was that the notification channel got stuck and
even a restart of the mobile device didn't restore it!!!

the strange thing is that kostya is not working on notifications as far as I know,
so, even if I had installed dev version by accident,
this shouldn't happen,

I will be monitoring closely, that's all I can do,
kostya should know what to do in order to fix the problem and it's his job,
after all, I paid for an app that's not behaving as it should,
it's not my responsibility to fix it too!!

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #36 on: October 14, 2016, 03:05:50 pm »
something else to keep in mind dear subscribers:

when aquamail app is open, don't  expect any notification,
mails are dropped in your inbox and
you aren't able to see any info about that happening,
even if you have the regarding setting set to
notify you, trust me, it won't,

so, when you open the app to read an email,
be sure to check the inbox for new email(s)
before you close it ;)

edit: changed the setting to notify me about all unread messages and unchecked the options "only new unread" and
"only when message state changes", let's see how this goes
« Last Edit: October 14, 2016, 03:35:45 pm by patrickdrd »

StR

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Re: Help, not getting emails after upgrading to pro version
« Reply #37 on: October 14, 2016, 06:08:40 pm »
@Paris Geek:
Being generous and not giving up hopes about all members of the humankind may not exclude you from the "many ignorants around".  ;D

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #38 on: October 14, 2016, 06:12:05 pm »
no, he's not, thanks for the settings paris, I followed them :)

Kostya Vasilyev

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Re: Help, not getting emails after upgrading to pro version
« Reply #39 on: October 15, 2016, 12:02:59 am »
At this point, the only way I can to diagnose this is if you capture the issue in the app's debug log.

With the "bad" version.

Please see the link in my signature below.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #40 on: November 18, 2016, 01:44:42 pm »
anyway, the issues was that the notification channel got stuck and
even a restart of the mobile device didn't restore it!!!

this happened again, twice, yesterday afternoon and today morning,
what I noticed is that when it happened I received a new email notification from typeapp
(which I use as a backup in case aqua doesn't work, but without sync or fetch,
only manually checking mails),
and none from aquamail,

restarted my moto e phone, send a test message, still didn't work,
cleaned app's cache & data and woked for a while until
today morning when it happened again:
same case, typeapp posted a notification (while it shouldn't, since it's set to only check manually for emails!),
and aqua posted none for this email and subsequent ones!

restored aqua from titanium backup (both app+data),
case needs monitoring,
should I turn on logging?

another strange thing is that it was working fine for a month or so without any particular change (app updates or settings change)

Kostya Vasilyev

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Re: Help, not getting emails after upgrading to pro version
« Reply #41 on: November 18, 2016, 11:20:37 pm »
Do you use any "battery optimizer" apps?

Perhaps you swipe the app from Android's "recent apps" list? This too on some Android versions can "freeze" the app and it won't be allowed to work in the background.

Sorry I I'd asked these before, it's been a long thread.



Yes, a debug log is always nice. Just please be sure to be specific when you send one, as much as you can -- i.e. "it worked until about xx:yy on zz date, and got stuck again from that point on", so I know what / where to look for.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #42 on: November 24, 2016, 10:20:37 pm »
problem on my other device now, in which I don't have root, so I don't have the option to restore completely like titanium,

anyway, tinkering with the settings, I found that the problem should be with the message notification setting "notify about new messages", only way to receive notifications now is if I switch to "notify about all messages", and have open the next two settings, i.e. notify about unread messages only etc, also I don't have send notifications anymore, even though I have then enabled

Kostya Vasilyev

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Re: Help, not getting emails after upgrading to pro version
« Reply #43 on: November 25, 2016, 10:10:32 pm »
Re: the problem should be with the message notification setting "notify about new messages"

Do you perhaps have now and did in the past receive a message whose date was "from waaay in the future"?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

patrickdrd

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Re: Help, not getting emails after upgrading to pro version
« Reply #44 on: November 25, 2016, 11:33:39 pm »
do you think so?
that would make sense but I didn't see something like that