Re: So many uninformed, critical comments that border on abusive. How do you stand it?
Simple. I don't read Play comments, don't even want to know what's there, for precisely this reason.
Or putting it differently:
I don't consider Play comments a venue of "feedback to developer" or "support hotline" (for several reasons).
I view it as a place for people to "vent" and hopefully also share their positive experiences if any.
And the types who aren't looking for help and just want to vent or complain -- just want to vent or complain and aren't looking for help, so there is very little I can do.