Author Topic: Not deleting messages on swipe right  (Read 4275 times)

thedavegray

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Not deleting messages on swipe right
« on: March 14, 2016, 02:29:38 pm »
Hi,
This seems to bee quite intermittent issue. 

I have Aqua Mail prop on my Samsung Note 3 running Android 5.0 which is connected to gmail.

I have Aqua Mail setup so that a swipe right deletes the message, however about 50% of the time this does not
work and a refresh of the mailbox brings the message back. I'm on the latest version of Aqua Mail.

Any ideas?

Thanks

thedavegray

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Re: Not deleting messages on swipe right
« Reply #1 on: March 14, 2016, 03:33:44 pm »
Hi,
I have one of each connected to Aqua Mail; Outlook.com, Yahoo & gmail.

Not sure what you mean by  "Are you using only Aquamail as client email app? ".    It's the only email client program I use on my
phone and Samsung tablet for that matter.

thedavegray

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Re: Not deleting messages on swipe right
« Reply #2 on: March 14, 2016, 06:43:02 pm »
Hi,
No this only affects gmail.  I'm using an IMAP account. 

When I say deleted I mean move to the recycle bin, not pull it back from the server as a read message in the inbox.  This
worked fine until about 2 weeks ago. 

I access gmail via Chrome and also the Mail app in Windows 10 and also Aqua Mail.

Thanks
 

StR

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Re: Not deleting messages on swipe right
« Reply #3 on: March 14, 2016, 07:49:24 pm »

Important correction for Paris Geek's typo:

Please check your folders, in AquaMail.
Long press on account name -> Options and folders -> folders.
"Gmail/DraftsTrash" should be synchronized with [Deleted]. If not, please make it linked with [deleted].
If you still have a question, please post a screenshot of your folders, in AquaMail.

Kostya Vasilyev

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Re: Not deleting messages on swipe right
« Reply #4 on: March 15, 2016, 08:31:43 pm »
Gmail uses translated folder names (for those "special" folders) and sometimes it changes languages on its own (happened to a few users).

So in US English it's [Gmail]/Trash, in UK English it's [Gmail]/Bin, for me it's [Gmail]/Удаленные and so on.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/