Author Topic: messages hidden on server returns  (Read 9872 times)

bart76

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Re: messages hidden on server returns
« Reply #15 on: December 04, 2015, 06:02:49 pm »
Yes. I dont know why but it happens usually when I get up in the morning. Of course I asumed that it happens during the night. During the day rather didnt happened or I didnt remebered.
acount: gmail with connected few other acounts, imap
message to sync default 100
cache 100
on serwer I have almost 1000 emails in 3 inbox folders, and about 200 in sent

Kostya Vasilyev

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Re: messages hidden on server returns
« Reply #16 on: December 04, 2015, 06:09:37 pm »
Please try changing "messages to cache" to 250.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

bart76

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Re: messages hidden on server returns
« Reply #17 on: December 04, 2015, 06:13:50 pm »
Done :)

bart76

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Re: messages hidden on server returns
« Reply #18 on: December 07, 2015, 07:24:11 pm »
Unfortunattely happened again hour ago. Some message numbers returned. Ups

Kostya Vasilyev

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Re: messages hidden on server returns
« Reply #19 on: December 07, 2015, 08:31:23 pm »
OK.

Did the messages returned in the morning (the app does some trimming / cleaning of what it stores at 3am)

Or did they return after some (later in the day) mail check?

I'm going to try and reproduce this with one of my accounts, please confirm your settings:

- Account is POP3

- Messages to sync at 100

- Messages to cache at 250 (both account level settings)

- You receive how many messages a day, approximately? A few, a dozen, a few dozsen?

- As a rule, you hide most of them in the app?

- Finally, long press the account -> options and folders -> account options -> is "remove deleted messages" turned on or off?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: messages hidden on server returns
« Reply #20 on: December 07, 2015, 08:32:47 pm »
One more thing that would help.

After this happens again, long press the account -> "Diag: message dates" -> run the test to completion, it'll prompt to send me a log file.

Thanks!
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

bart76

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Re: messages hidden on server returns
« Reply #21 on: December 08, 2015, 08:34:17 am »
So the situation was: it was good for I think one day So I thought its ok and yesterday in the afternoon I realised that I didnt have any messages for a few houres ( I dont know why it wasnt syncing auto) so I checked and synced manually. And after that I got as normally a few new messages and some numbers of messages kept on the serwers returned. So I did the same thing as always in this situation: read the new ones and then marked them all and kept them on the serwer.

config:

Imap, message to sync 100, to cache 250, I got maybe a dozen messages per day smt two dozen, I hide most of them smt I left a few newest on cell phone and of course some I deleted at once, remove deleted messages is on
« Last Edit: December 08, 2015, 08:41:59 am by bart76 »

Kostya Vasilyev

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Re: messages hidden on server returns
« Reply #22 on: December 08, 2015, 11:44:44 pm »
Interesting...

I am going to set up one of my IMAP accounts in Aqua with same settings (in terms of messages to sync) and hide most of them.

Then we'll see what happens.

( this is definitely weird and very unpleasant )

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: messages hidden on server returns
« Reply #23 on: December 09, 2015, 01:47:26 am »
Are the messages "coming back" -- are they fairly old, say from several days ago, a week ago?

Or let me be more exact -- beyond your "sync 100 most recent" messages?

AND

Are they older than 3 months old or so?
« Last Edit: December 09, 2015, 01:49:49 am by Kostya Vasilyev, Aqua Mail »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: messages hidden on server returns
« Reply #24 on: December 09, 2015, 03:13:22 pm »
Just to let you know -- I continue looking into this.

Have some ideas I'm checking out, but -- this is a very difficult thing to diagnose, because when it triggers, and flips from "all good" to "wrong" it's too late to try and catch it in the debug log, etc. (as opposed to issues that can be made happen repeatedly, and so can be easily logged).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

bart76

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Re: messages hidden on server returns
« Reply #25 on: December 10, 2015, 07:44:18 am »
Sorry but in the meantime I had to downgrade my whole system so Aqua started from my backup.  And about the messages returned: old and present lets say. Now Iam thinking isint it connecting with my cell phone sys couse from about a month Iam using MIUI. Before that I was using different cell phone LG with kitkat and there was ok almost hole time. But has started few months ago on kitkat and then I changed cell for new one my present Xiaomi with Miui and now I got this issue regulary

bart76

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Re: messages hidden on server returns
« Reply #26 on: December 11, 2015, 07:35:19 am »
Yesterday there were  none messages on my handy today in the morning there are numbers in all of my folders: inboxes, sent. I did  an inbox diag  log and sent.
« Last Edit: December 11, 2015, 07:37:46 am by bart76 »

bart76

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Re: messages hidden on server returns
« Reply #27 on: December 11, 2015, 09:21:38 am »
Now I got this thought. Maybe itsnt an issue. Maybe those returning numbers just show how many messages are on the serwer. Maybe its normal.