Author Topic: Problem creation of account outlook.com  (Read 5280 times)

Schonverot

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Problem creation of account outlook.com
« on: October 11, 2015, 10:50:50 am »
Hello,

I do not any more manage to create of outlook.com. account the imap server is taken into account well but the smtp server raises problem. For the account exexchange there is only a possibility of creating an account ews. before I could make him but more since the update.

Kostya Vasilyev

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Re: Problem creation of account outlook.com
« Reply #1 on: October 11, 2015, 04:57:45 pm »
It's always "since latest update" :)

@Outlook.com / Hotmail was seriously screwed up from September 23 and only reported as "fixed" recently.

I just tied my @hotmail.com account, both incoming and outgoing servers are checking fine.

Can you post what error message / issue you're seeing with the outgoing server? I really can't see your phone from here :)

Oh, and the right outgoing server settings:

smtp-mail.outlook.com
STARTTLS
port 587

If you get "connect error" then please try

smtp.glbdns2.microsoft.com
STARTTLS
port 587
« Last Edit: October 11, 2015, 05:08:07 pm by Kostya Vasilyev, Aqua Mail »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Schonverot

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Re: Problem creation of account outlook.com
« Reply #2 on: October 12, 2015, 09:12:48 am »
I' have the message :

"failed to connect to smtp-mail.outlook.com/65.55.176.126" for port 587

"535.5.0.0 authentification failed" for port 25

and "no adress" for smtp.glbdns2.microsoft.com

thx

StR

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Re: Problem creation of account outlook.com
« Reply #3 on: October 12, 2015, 12:40:24 pm »
What DNS are you using?
If you are using OPENDNS or Google DNS (8.8.8.8, 8.8.4.4), you might have problems with properly resolving the host name for your Geo location.


Schonverot

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Re: Problem creation of account outlook.com
« Reply #4 on: October 12, 2015, 11:50:16 pm »
What DNS are you using?
If you are using OPENDNS or Google DNS (8.8.8.8, 8.8.4.4), you might have problems with properly resolving the host name for your Geo location.

i don't no  :(
How to know ?

mikeone

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Re: Problem creation of account outlook.com
« Reply #5 on: October 13, 2015, 12:30:05 am »
Please check if the option "DNS resolution" is enabled:
> App settings > Network

Kostya Vasilyev

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Re: Problem creation of account outlook.com
« Reply #6 on: October 13, 2015, 03:52:17 pm »
Yeah, seems like something's messed up with the device's DNS or network connectivity.

Other than the setting mentioned by @mikeone, that's "outside" of AquaMail.

Not sure what to say about the auth error...

The "login" for the outgoing server should be your full email, not just the part before the "@". Same for the incoming server, too.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/