Author Topic: aol not recognizing aqua  (Read 2870 times)

ken123

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aol not recognizing aqua
« on: July 24, 2015, 09:22:29 pm »
Hi there have used aqua for two years and its great..two days ago aol blocked me for too many gigbytes storage which I have now cleaned up,but they also changed my password since then when I log into aqua with new password I get this message."Account check error"incoming mail server(imap)
                                                                                                                                                                       Authentication error.No login failed
any suggestions? I have an old aol email account and this links perfectly to aqua
many thanks ken

Kostya Vasilyev

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Re: aol not recognizing aqua
« Reply #1 on: July 24, 2015, 09:49:12 pm »
Sounds like you need to ask AOL support to "unblock" this "bad" account.

And sounds like this has nothing to do with AquaMail specifically.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

ken123

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Re: aol not recognizing aqua
« Reply #2 on: July 24, 2015, 10:48:01 pm »
Thanks I think the same as it only happened since they blocked it temporally