Messages stop displaying

[Kostya Vasilyev]

>> I understand, but you're no employee on google

Darn! I could close bugs as "Obsolete" then!

[tsiebold]

On my Samsung Notetab Pro SM-P900 the same thing ahppens. This started about 2.5 weeks ago.
A switch off/on cycle fixes it again.

Anything I can do to help?

Thomas

[Kostya Vasilyev]

@tsiebold:

Android version? My 8.4" version is at 4.4

Have you already checked system settings -> accessibility and turned off everything there?

[tsiebold]

My version is 4.4.2 and I believe I have checked the Accessability thing.
Unfortunately I am running my Tab in German, so I am really unsure what area accessability is in.
I xlated it, but I did not find an area that comes close.

BTW I have changed no setting between before and after this happened.

Thomas

[Kostya Vasilyev]

> running my Tab in German

You could temporarily switch it to English...

No problem, I switched mine to German. It's Gerat -> Enigabehilfe -> scroll down to Dienste (last item).

Known culprits: LastPass, 1Pass, Norton-something-or-other-Gold-Pro-Platinum, but could be anything really.

[tsiebold]

Oktober,  i just did that.
i die Not Do A restart.
And i real Mail,  and all of a sudden one Mail was ok and the Next and all following were without displayed content.
ill Do Reboot Not and See. ......
thomas

[Kostya Vasilyev]

Are there any apps listed under Accessibility?

LastPass, 1st Pass, Norton?

Do you use any "privacy protection" apps?

What if you close a message that did display -- and then reopen it, the same one? Does it display?

[tsiebold]

I use norton mobile.
an email that Shows empty will display After the restart.

Thomas

[Kostya Vasilyev]

Please try turning off Norton mobile in accessibility settings, maybe just as a test (I don't think anything bad will happen in 5 or 10 minutes).

[tsiebold]

I have already done this and run without it for the last 2 days.
Thomas

[Kostya Vasilyev]

>> I have already done this and run without it for the last 2 days.

And it made no difference? I.e. still getting blank messages?

[tsiebold]

Oh I am sorry,  I did not phrase this correctly.

It is working since switching off Norton Mobile App Consultant!

Any idea when I can use it again?

Thomas (I do not want to be pushy)

[Kostya Vasilyev]

First, please try the latest development build from the forum here:

http://www.aqua-mail.com/forum/index.php?board=9.0

1.5.1.16.17 or later (1.5.1.16.15 had a change in how HTML content is prepared for displaying).

Other than that, sorry, I don't have any ideas.

From my point of view, the presence of those apps (LastPass, 1Password, Norton) that "get into" other apps using Android's accessibility functions -- breaks something inside Android WebView, which is a system level component for displaying HTML (you can think of it as Chrome browser, or more exactly, Chromium, inside an application).

It's also difficult to reproduce -- for some users it seems to happen pretty consistently (quite few users, it seems) -- but I wasn't able to make it happen.

Why it breaks and what to do to prevent it -- no idea, really. I already had a discussion with the lead developer of LastPass, which ended up nowhere, he seems to think it's a bug in Android / WebView itself, and that's where it ended.

[tsiebold]

For  what ever it is worth,  i switched on Norton  Mobile again.
And AquaMail started to mis-behave again.
So Norton is off again. :-)

Thomas

[mikeone]

...
Why it breaks and what to do to prevent it -- no idea, really. I already had a discussion with the lead developer of LastPass, which ended up nowhere, he seems to think it's a bug in Android / WebView itself, and that's where it ended.