Author Topic: Error - The document cannot be opened because it is corrupted or damaged  (Read 7926 times)

FlexRay

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Hi, I am hoping you can help me

As the title says, I have AquaMail Pro 1.5.0.19 Running on a Samsung Galaxy S5

Everything has been fine until about a month ago, every photo attachment that comes through either has half of the photo greyed out or of its a document it begins to open then comes up with an AquaMail error "Error - The document cannot be opened because it is corrupted or damaged". This happens with PDF's, Word, Excel, everything.

Can someone help?

Craig


FlexRay

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Re: Error - The document cannot be opened because it is corrupted or damaged
« Reply #2 on: January 28, 2015, 05:39:21 pm »
Hi,

I have updated the App, it still happens.

What now?

Craig

Kostya Vasilyev

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Re: Error - The document cannot be opened because it is corrupted or damaged
« Reply #3 on: January 28, 2015, 05:47:19 pm »
Please see my prior response above.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: Error - The document cannot be opened because it is corrupted or damaged
« Reply #4 on: January 28, 2015, 05:50:38 pm »
For example (from http://forums.whirlpool.net.au/, posted January 12):

Quote
I found this thread with Google and I have exactly the same problem.

Running 10.6.8 and Mail 4.6 and have been a .mac member since 2002. My graphics and PDFs are always chopped up now and mainly the pdf's won't open.

I too have to go into icloud to get the proper attachments now. It also seems to mark read emails as unread occasionally so everyday I have to read a couple emails from 5 years ago or something!

This person is running Apple's Mail app on Apple's OS and Apple's hardware.

And yet he's also seeing this issue, corrupted attachments in his @mac / @me / @icloud account.

Strange, isn't it?

This might mean something, I'm just not exactly sure what...
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Petrus

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Re: Error - The document cannot be opened because it is corrupted or damaged
« Reply #5 on: February 05, 2015, 06:01:18 pm »
I am having the same issue that for example pdf files held in the Me.Com apple mail imap folders will not download correctly to the Aqua Mail inbox (or indeed to Outlook).   I have the latest Aquamail app.

This looks like an Apple Mail issue as I can log onto Apple Mail on the Web and see the complete document but can no longer sync them to my Notebook or tablet.

Anyone got any solutions?   :-\

Petrus

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Re: Error - The document cannot be opened because it is corrupted or damaged
« Reply #6 on: February 05, 2015, 06:30:36 pm »
Have now tried the revised incoming mail server settings of p03-imap.mail.me.com and so far this seems to work.  :D

Kostya Vasilyev

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Re: Error - The document cannot be opened because it is corrupted or damaged
« Reply #7 on: February 08, 2015, 01:21:24 am »
This really needs to be brought up with Apple -- if this server was "forgotten" in a software update, it can be updated and stop working at any time.

There are two major ways to retrieve messages with IMAP:

1 - Ask for whole message at once (possibly up to a limit, but still, the whole message) -- and break up into text, attachments etc on the client. K9 and Android Email work this way, Outlook does too I believe.

2 - Ask the server to parse a message into parts, and then download specific parts (text content, an attachment). Aqua works this way.

I'm guessing the corruption happens when a mail app asks for a specific attachment (option 2) and not the whole message (option 1).

Needless to say, option 2 used by Aqua works just fine with dozens if not hundreds of mail servers / services from AOL to Zoho, and until approx. December 2014, worked fine with Apple's mail services too.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/