Author Topic: EMAILS GOES MISSING DURING POOR DATA COVERAGE  (Read 3705 times)

progolfer9

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EMAILS GOES MISSING DURING POOR DATA COVERAGE
« on: February 11, 2014, 06:10:52 pm »
Dear Kostya,

Gday and hello. Hope all is well with you. Can you advise me the settings i need to do for the following issue.
I realized during low coverage of data on my phone the mail inbox show as its loading only a few mails are listed in the inbox. This does not happen during WIFI usage. Please do let me know how to get all mails kept in the phone once its downloaded from the mail server.

Thank you in advance a million time...This is a great product and continue bringing all latest updates. Cheers and have a great day.... :) ;) ;) ;D

Kostya Vasilyev

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Re: EMAILS GOES MISSING DURING POOR DATA COVERAGE
« Reply #1 on: February 11, 2014, 11:24:04 pm »
Um. Is the account POP3 or IMAP?

Can you check the account's "remove when deleted" setting (this means "remove from the device those messages that appear to have gone missing from the server")?

Long press the account -> options and folders -> account options.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

progolfer9

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Re: EMAILS GOES MISSING DURING POOR DATA COVERAGE
« Reply #2 on: February 13, 2014, 07:08:18 am »
Hi Mate,

Thanks for the reply. Its a POP 3 email. This issue only happen during using data on the phone, and does not happen i use WIFI.
I am not sure if its doing a sync and download the mails again when the phone switches from WIFI to phone data.

If there anyway we can just leave the mail on the phone once its downloaded from the server and to avoid sync the connection type changes. Please do let me know.

Thanks. Cheers.


Kostya Vasilyev

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Re: EMAILS GOES MISSING DURING POOR DATA COVERAGE
« Reply #3 on: February 24, 2014, 12:31:14 am »
This sounds like a bug (in my code). Downloaded messages should not go missing just because of connection type change.

Can you try the latest development build?

http://www.aqua-mail.com/forum/index.php?topic=2092.msg7755#msg7755

And if it doesn't help, could you capture the issue in a debug log (with "raw data") as described below?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/