Author Topic: email goes missing on server  (Read 3709 times)

bungarra

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email goes missing on server
« on: April 02, 2014, 02:49:14 am »
Have been using app for a long time all great but now twice this happened that some emails downloaded on app do not appear on my outlook desktop ( which is set to delete from server on download).
It would appear that the app has downloaded these ones and deleted from server?
I have had to fwd them on to the original email address to get them back into the system and "recover" them to get onto my desktop via outlook.
It is a Gmail account that it has happened to, only twice now and only a couple of emails amongst the downloads but concerning.
Any ideas why as all settings are normal in aqumail
Thanks

Kostya Vasilyev

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Re: email goes missing on server
« Reply #1 on: April 03, 2014, 09:28:49 pm »
Well, I know that there is no code in Aqua to delete messages from the server when it checks mail.

If this happens again, please use web mail as a point of reference.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

bungarra

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Re: email goes missing on server
« Reply #2 on: April 05, 2014, 02:51:58 am »
Ok thanks I will do that