Author Topic: Viewing .jpg causes AquaMail to die ... for me.  (Read 5259 times)

pablo

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Viewing .jpg causes AquaMail to die ... for me.
« on: December 23, 2012, 07:57:13 am »
Hi,

This is a bit funky ... when I attempt to view a .jpg, AquaMail dies.  I can view .png's fine as well as .txt and Word Docs (I didn't test anything else).

Would someone please confirm a .jpg works for them?  If it does, I'll create a debug log.  I am using a Custom ROM (cyanogen 10).

Thank you!
-pablo

Kostya Vasilyev

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Re: Viewing .jpg causes AquaMail to die ... for me.
« Reply #1 on: December 25, 2012, 03:39:45 am »
Pablo,

Please check the root of the memory card for a file called log-AquaMail-crash.txt.

If found, please send to kmansoft / gmail.

Thank  you.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

pablo

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  • Posts: 35
Re: Viewing .jpg causes AquaMail to die ... for me.
« Reply #2 on: December 25, 2012, 04:22:20 pm »
Hi Kostya,

Ah yes, I see the file .... oh yes, it's a Java stack trace.  I've sent it to you for analysis.

As always, thank you!

-pablo

pablo

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[solved] Re: Viewing .jpg causes AquaMail to die ... for me.
« Reply #3 on: December 26, 2012, 06:17:08 am »
Hi everyone,

Just to let you know, Kostya provided his expertise in ruling out it wasn't AquaMail.  In the end, it was  that I had no viewer for .jpeg's 

After Kostya's analysis, I ran several tests and found a .jpeg viewer which resolved the issue for me.

As always, I'm grateful to Kostya.  :)

Cheers,
-pablo