Author Topic: Smart Folder Refresh Issue  (Read 4218 times)

RAlfieri

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Smart Folder Refresh Issue
« on: November 11, 2013, 10:52:01 pm »
I've noticed that when I request a refresh while in smart mailbox I don't get new messages. The refresh arrows spin but nothing happens.
 
If I backup one screen to the list of accounts and issue a refresh it works without issue.
 
Has anyone else noticed this?

Thanks,
Rob

Kostya Vasilyev

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Re: Smart Folder Refresh Issue
« Reply #1 on: November 14, 2013, 02:28:38 am »
I tired to reproduce it, but to no avail.

Does the mail check actually finish? You can tell by looking for the status bar icon.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

UserUserUser

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Re: Smart Folder Refresh Issue
« Reply #2 on: November 15, 2013, 01:22:25 am »
Please fix this issue!  I waste time switching screens every day - it makes the Smart Folder useless.

Running a Samsung Galaxy S3.  Did the same thing on the Droid 2 Global.

If I check for new mail using the Smart Folder, it generally doesn't do anything.  If I go back to the account list, I can see it's not updating my email accounts at all.  If, on that screen, I refresh, it works through my accounts and gets the new mail.

When I re-open the app, and it opens to Smart Folder (even hours later) the Smart Inbox wheel is just spinning and spinning. 
Again, the only way I can get the app to check for new email is to go to the full account list (or an individual account).

I bought the pro version, love the app, but waste time every day because of this. 

Please fix!