Author Topic: Data problem  (Read 4563 times)

jlo

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Data problem
« on: October 17, 2013, 01:35:35 pm »
Hello,

Despite choosing conservative settings for the mobile network option, the app has used over 700mb of data in the last week. This cannot be explained by emails and attachments alone.

I believe this could be a bug? Is there some kind of data loop?

Can you please help? I love the app but obviously cannot use it and have already incurred significant data costs...

Thanks

(Pro user)

ponggggg

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Re: Data problem
« Reply #1 on: October 19, 2013, 04:51:25 am »
Same problem here.
11GB during 2 weeks. I need help.

Kostya Vasilyev

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  • Posts: 12740
Re: Data problem
« Reply #2 on: October 22, 2013, 04:50:55 am »
One thought that springs to mind: a very large "messages per page" setting combined with frequent mail checking (or push, especially with Gmail).

If that's not it,  I'd be happy to investigate a debug log or two.

Отправлено из моего GT-N7100 с помощью Tapatalk

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

KeCha

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Re: Data problem
« Reply #3 on: November 13, 2013, 08:07:59 pm »
Same problem as well. This wasn't an issue when I first started using AM, but I've noticed lately (4-6 wks?) that it is getting progressively worse (100's of MB in a few days) even as I've been trimming my settings to almost nothing. Something's up.

I will check my settings again and try your suggestions if not already implemented. Will report back as needed.

That said, looove Auqa Mail! Thanks for a great product!  :)

Kostya Vasilyev

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  • Posts: 12740
Re: Data problem
« Reply #4 on: November 14, 2013, 02:13:22 am »
KeCha - another thing that comes to mind is the attachment preloading for IMAP.

Long press the account -> Options and Folders -> Preload.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/