Thank you StR, very useful.
You might be right about ActiveSync in Outlook -- and then the only other reference point we have is web mail, which may not be using any mail protocol but dealing directly with the account's mail database.
Hi StR,
For completeness I have posted my Outlook config but from my understanding my outlook works fine and I have "Deleted Items" sync with IMAP server Trash folder and all is fine. What I need to "solve" is the mapping between AquaMail and my IMAP server that is from Oracle stbeehive. Settings are from: https://beehiveonline.oracle.com/External_02.html
Find enclosed the outook settings fyi together with the AquaMail ones
XabiX:
Yes, we understand that your Outlook is working properly, and we are not trying to change anything in it. Rather, we are using all available information to find the reason why your Aquamail is not working. And your Outlook is one of the points of reference.
The information you posted is helpful.
First, from your Outlook settings, Outlook is
not connecting to your server via
IMAP, but rather via
MAPI, which is an old MS protocol (I believe Exchange Web Services, aka EWS protocol was developed as a replacement for MAPI, but I have very limited knowledge of MS mail protocols, as I've never worked with them myself.
Second, - based on what you wrote, it looks like the server-side folder is indeed called "Trash". So, we now know that we are looking for that.
Third, let me guess, - for Zimbra interface, you are also using Oracle-based URL? Something like
https://beehiveonline.oracle.com/zimbra , right? That tells us that Zimbra is using internal database and is not a point of reference for IMAP connection.
I didn't have a chance to look at the log file you posted. If I'll have time, I'll do that, - but in any case, Kostya should be able to see what's happening in that log.
In the mean time, please do, what Paris Geek suggested:
In Account options->Options and folders->Account options, enable "Display Other folders" (Montrer "Autres dossiers...")
Then, in Account list, tap on "Autres dossiers...." ("Other folders...") and post what you see there. Do you see "Trash" in the list?
Alternatively, you get the same list by going to "other folders" from the pull-down "drawer" in the left-top corner, and tell us if you see "Trash" on that list.