Author Topic: Email Notification Sound Only Plays for Gmail, not for Yahoo Email  (Read 5730 times)

JohnInPortland

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Email Notification Sound Only Plays for Gmail, not for Yahoo Email

I have Aqua Mail set up for Gmail, Yahoo Mail & Frontier Mail (run by Yahoo).  For all three I receive a notification icon and brief message details in the Android pull-down screen whenever an email is received in any of the three accounts.  However, I only receive an audible notification and/or a vibration notification with the Gmail account; the other two are silent.

Running Aqua Mail Pro version 1.2.5.5 (still not received the 1.3 update yet)

Aqua Mail setup details in (General) Settings > Message Notifications:
Enable notifications = On
Sound = Pure bell
LED notifications = On
Vibration = On
Only in vibration mode = Off
Vibration pattern = default
Turn screen on = On
Play sound only once = On
Only when new messages = On
Only when new messages = On
Only when there are changes = On
Deferred sound = On
When the app is active = On
Manage account notifications = On

I don’t see a way to change the audible/vibration notification for each email account individually.  Please tell me what I am doing wrong.  The audible/vibration notifications work fine for the Gmail account, not for the other two.  This used to work just fine for all three email accounts until a few weeks back.

Phone details:  Samsung Galaxy S4 on Verizon USA running Android version 4.3 (SU4).  This is a stock phone, not rooted or modified in any way.

Kostya Vasilyev

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Re: Email Notification Sound Only Plays for Gmail, not for Yahoo Email
« Reply #1 on: December 29, 2013, 04:07:52 pm »
There is a way to override notifications on a per-account basis, can you check to make sure it's disabled?

- Long press an account
- Choose Special settings
- Tap Message notifications
- Make sure that the top checkbox ("Use special settings") is off

Oh and btw - when the app receives new messages from those Yahoo accounts, do they show *unread* in AquaMail?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

JohnInPortland

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Re: Email Notification Sound Only Plays for Gmail, not for Yahoo Email
« Reply #2 on: December 31, 2013, 12:18:35 am »
Thanks - you fixed the issue for me.  This was a user error.   :-\

I had Special Settings > "Use Special Settings" checked. 

It would be helpful to put a notice on the screen to "leave this unchecked" for people like me who don't understand all the intricacies fo Aqua Mail.

Let me thank you for great customer service and an excellent email program here!