Author Topic: Error 535 , error sending outgoing message, authentication error  (Read 4134 times)

sparky

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What is going with my email app tonight? Sending - error 535 5.7.0, authentication rejected.  My server is with Shaw Canada.
Any help appreciated...
« Last Edit: April 23, 2015, 08:19:24 am by sparky »

Kostya Vasilyev

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Re: Error 535 , error sending outgoing message, authentication error
« Reply #1 on: April 25, 2015, 01:20:12 am »
A better question would be:

What is going on with your mail server tonight?

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

rick.ca

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Re: Error 535 , error sending outgoing message, authentication error
« Reply #2 on: April 25, 2015, 07:54:54 pm »
I had the same problem until I changed my outgoing server authentication from "Choose automatically" to "SASL PLAIN." I have no idea why this was necessary.
« Last Edit: April 25, 2015, 11:04:33 pm by rick.ca »

mikeone

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Re: Error 535 , error sending outgoing message, authentication error
« Reply #3 on: April 25, 2015, 09:28:59 pm »
I had the same problem yesterday with mail provider Web.de. 
However, just waited a few hours: it was a server-side problem - nothing to change in AquaMail.
 8)
« Last Edit: April 26, 2015, 10:39:21 pm by mikeone »

Kostya Vasilyev

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Re: Error 535 , error sending outgoing message, authentication error
« Reply #4 on: April 26, 2015, 10:34:45 pm »
About web.de:

https://twitter.com/WEBDE/status/591617070619590656

I also got a couple of emails about how "AquaMail stopped working after last update" (from @web.de users).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: Error 535 , error sending outgoing message, authentication error
« Reply #5 on: April 26, 2015, 10:38:43 pm »
>> I had the same problem until I changed my outgoing server authentication from "Choose automatically" to "SASL PLAIN." I have no idea why this was necessary.


Perhaps they "implemented" support for CRAM-MD5 authentication (the most secure method, which Aqua uses automatically if advertised by the server) -- and as is often the case, it actually does not work...

Just checked, yep, that's exactly what happened.

Verizon.net did the same last fall.

Wonder where they get enough brain-free monkeys to run those "mail services trusted by millions"...

And of course mail apps that don't support this -- most secure -- method of authentication just keep working (K9, Samsung Email, stock Android Email...)

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

rick.ca

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Re: Error 535 , error sending outgoing message, authentication error
« Reply #6 on: April 27, 2015, 06:40:36 am »
If it's any consolation, I've dealt with the mindless monkeys long enough to know the problem wasn't your fault.