Author Topic: Office 2010 attachments can not be opened  (Read 5711 times)

kvoras

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Office 2010 attachments can not be opened
« on: March 05, 2013, 02:16:41 pm »
All microsoft office 2010 attachments can not be opened.
They arrive as winmail.dat files.
Same emails when opened with other email programs (gmail, droidmail) the attachments arrive as expected and can be opened.
Nexus 4
Nexus 7
Android 4.2.2

Kostya Vasilyev

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Re: Office 2010 attachments can not be opened
« Reply #1 on: March 06, 2013, 02:40:51 am »
Yes, supporting that Microsoft abomination called "winfile.dat" is on my to-do. Thanks.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

kvoras

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Re: Office 2010 attachments can not be opened
« Reply #2 on: March 08, 2013, 12:26:33 am »
Hi Kostya,
Really love your app and bought the Key to show support but this is a critical bug for me and many other business users.
If you can prioritize this issue it will be much appreciated.
Thanks,
I Kvoras

Arkham

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Re: Office 2010 attachments can not be opened
« Reply #3 on: April 16, 2013, 07:17:58 pm »
Yes, supporting that Microsoft abomination called "winfile.dat" is on my to-do. Thanks.

I've been plagued by this problem recently when emailing attachments to myself from my desktop Outlook 2003.

The general winmail.dat problem that people encounter is usually solved by forcing the email to be sent from Outlook as either Plain Text or HTML, and not "Rich text/RTF".  In my case, I have tried sending JPGs and a ZIP file of those JPGs to my Aqua mail and they only come through as winmail.dat files when I send them in an HTML email.

However, I do get the proper attachments when I send the email from Outlook as a Plain Text email.   There seems to be something wrong with the way Aqua Mail interprets the HTML version of the emails sent from Outlook 2003.  (Yeah, it's an Outlook issue too, but we have to adapt... :(

Hopefully this can be fixed soon.

UPDATE:  I sent the files normally as attachments in a (default) HTML email to my GMAIL account, and when I received the email via Aquamail the attachments were fine.  Hope that helps to narrow it down...
« Last Edit: April 16, 2013, 07:35:02 pm by Arkham »

Kostya Vasilyev

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Re: Office 2010 attachments can not be opened
« Reply #4 on: April 18, 2013, 02:14:00 am »
Yes, I'm hoping to deal with this reasonably soon.

Meanwhile, since the sending app (Outlook) is under your control, this might help:

http://support.microsoft.com/kb/138053

The issue with HTML is the same one, there might be a separate setting in Outlook to turn it off for this case (from your description, sounds like it was still sending the attachments as its winfile.dat).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/