Author Topic: Inbox keeps growing! (Even when delete from smart folder)  (Read 1703 times)

harekrishna

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Inbox keeps growing! (Even when delete from smart folder)
« on: December 29, 2017, 05:37:19 pm »
Here's a strange one! . . .

* PLEASE SEE ATTACHED SCREEN SHOT TO THIS POST

SYMPTOMS:
(a) The "SMART FOLDER" is only showing exactly 50 messages
(b) The "Inbox" shows 850 messages . . . and keeps growing!
(c) When I click "select all" (my goal is to delete everything in that "Inbox", it just selects 50 messages . . . and instead of a trash can icon on the bottom toolbar, it shows what looks like a human eye with a slash through it.
(d) I ALREADY set the "MESSAGE LIST" like this:
* Message List
* Select ALL messages
* Change this setting to "LOADED" messages   (not "displayed')


WANTED:
(a) Show ALL messages
(b) Be able to quickly (1 step) select ALL of them
(c) Delete them all COMPLETELY from server .  . . withOUT moving to "delete" folder first.

Thanks.

* PLEASE SEE ATTACHED SCREEN SHOT TO THIS POST

Kostya Vasilyev

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Re: Inbox keeps growing! (Even when delete from smart folder)
« Reply #1 on: December 29, 2017, 09:50:35 pm »
1 - shown message counts

The app typically (for IMAP and Exchange, not POP3) will show you *server* counts for both unread and total number of messages.

If your account is POP3 - you may want to long press on the account -> options and folders -> account options -> enable "remove deleted messages" so that any messages deleted from the server are also removed from the app (this is already on by default for IMAP and Exchange).

- select all

App settings -> message list -> select all means -> tap and change from "visible messages" to "loaded messages".

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

harekrishna

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Re: Inbox keeps growing! (Even when delete from smart folder)
« Reply #2 on: December 30, 2017, 01:20:28 pm »
Thank you, Kostya!

Yes, now it works.

I appreciate your GREAT CUSTOMER SUPPORT here on the forum!

And your WONDERFUL "AQUAMAIL" program . . . . which is the BEST email android ap available anywhere!

Best Wishes

Jim