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Identities backup
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Topic: Identities backup (Read 6254 times)
bukox
Newbie
Posts: 8
Identities backup
«
on:
January 19, 2014, 01:50:42 pm »
Hello.
Built-in backup tool does not include added identites into accounts. After restoring e-mail settings from backup there are missing added identities.
Best regards
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Kostya Vasilyev
Hero Member
Posts: 12740
Re: Identities backup
«
Reply #1 on:
January 20, 2014, 03:02:52 am »
I'll take a look, thanks.
Logged
Creating debug logs for diagnostics:
https://www.aqua-mail.com/troubleshooting/
The official FAQ:
https://www.aqua-mail.com/faq/
Лог-файлы для диагностики:
https://www.aqua-mail.com/ru/troubleshooting/
Вопросы и ответы:
https://www.aqua-mail.com/ru/faq/
Kostya Vasilyev
Hero Member
Posts: 12740
Re: Identities backup
«
Reply #2 on:
January 20, 2014, 04:01:33 pm »
Could not reproduce.
Please not that restore will not add identities from backup to an already existing account.
In other words, the granularity level for backup / restore is one account (with attached identities or not).
Logged
Creating debug logs for diagnostics:
https://www.aqua-mail.com/troubleshooting/
The official FAQ:
https://www.aqua-mail.com/faq/
Лог-файлы для диагностики:
https://www.aqua-mail.com/ru/troubleshooting/
Вопросы и ответы:
https://www.aqua-mail.com/ru/faq/
bukox
Newbie
Posts: 8
Re: Identities backup
«
Reply #3 on:
January 20, 2014, 04:34:47 pm »
Hello.
Thank you. I removed whole data from AquaMail on my tablet (settings -> application -> AquaMail -> clear data) and restore backup created on my smartphone. One account contains added identities. Accounts and other settings was correctly restored unfortunately without identities. I've repeated it few times and the effect of the same. E-mail account is IMAP.
Best regards
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Kostya Vasilyev
Hero Member
Posts: 12740
Re: Identities backup
«
Reply #4 on:
January 20, 2014, 04:53:56 pm »
So one account's identities were restored but not the others'? Does the backup actually contain identities for those other accounts?
Logged
Creating debug logs for diagnostics:
https://www.aqua-mail.com/troubleshooting/
The official FAQ:
https://www.aqua-mail.com/faq/
Лог-файлы для диагностики:
https://www.aqua-mail.com/ru/troubleshooting/
Вопросы и ответы:
https://www.aqua-mail.com/ru/faq/
bukox
Newbie
Posts: 8
Re: Identities backup
«
Reply #5 on:
January 20, 2014, 05:26:33 pm »
Not. Only 1 account includes identities and they have not been restored. I remove all data from application before restoring.
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bukox
Newbie
Posts: 8
Re: Identities backup
«
Reply #6 on:
January 21, 2014, 12:04:57 pm »
So you do not have a problem with restoring identities? Is the reason may be that it is IMAP? Does anybody else try to backup account with identities and try to restore it?
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bukox
Newbie
Posts: 8
Re: Identities backup
«
Reply #7 on:
January 22, 2014, 02:26:18 pm »
Now it works. I have found possible reason. I've just uninstall AquaMail from my tablet, install it again and then restore settings from backup. Earlier I only clear data from settings -> application so propably it wasn't clear whole data.
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AquaMail Forum
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English - Android
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Bug reports
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Identities backup