Author Topic: Trouble connecting to server  (Read 3917 times)

window24me

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Trouble connecting to server
« on: April 15, 2015, 05:11:38 am »
I finally found an android app that does my iCloud account, but now I cannot connect to my main domain account. Something that has worked in all other apps I've tried. I keep getting authentication errors. I have tried tweaking the settings without success. My host won't help as this is not a supported software.

I've attached the server settings they show online, and these settings work every time in all other apps. I do notice that AquaMail does not seem to have all the options I'm used to seeing.

Can anyone shed any light on this?

mikeone

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Re: Trouble connecting to server
« Reply #1 on: April 15, 2015, 07:55:20 am »
...
I've attached the server settings they show online, and these settings work every time in all other apps. I do notice that AquaMail does not seem to have all the options I'm used to seeing.


Hi window24me,
Which options are you missing to see in AquaMail's account settings?

Kostya Vasilyev

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Re: Trouble connecting to server
« Reply #2 on: April 15, 2015, 03:07:37 pm »
For incoming or outgoing server or both?

- you need to use "Internet mail" account type.

- after entering your username / password, press Manual (not Next) to access those "more advanced" settings.

- on the incoming server setting page, try changing "authentication" from "choose automatically" to "prefer compatibility"

- press Next to go to outgoing server setting and change "authentication" to "SASL PLAIN" (SASL LOGIN is another good one to try, but avoid "CRAM-MD5")

- press Next to try to validate
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

window24me

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Re: Trouble connecting to server
« Reply #3 on: April 15, 2015, 10:10:00 pm »
MikeOne & Kostya,

I must apologize profusely. I went back to another app, and discovered an error in my entries. Yes, was using an older password. This is why a carpenter is not meant to have a Smart Phone!

Again, thank you for all your help and quick responses. I will now go hammer some nails really really hard.

Yes, it's working now, perfectly. I will post a great review in a bit.

mikeone

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Re: Trouble connecting to server
« Reply #4 on: April 15, 2015, 10:26:23 pm »
Great to hear that it is working now.
Enjoy this incredible useful app.  Thanks Kostya for your amazing and ongoing development.
 :D
Mikeone