Author Topic: Unread email not showing up  (Read 4464 times)

coraleighpoe

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Unread email not showing up
« on: May 13, 2013, 08:46:34 am »
I know I have unread email in my folders because when I go on my roommate's computer I can see it there, but it only shows up in Aqua Mail if I search for it specifically, and unless I use another computer every single time to check how will I know what emails I'm not receiving when I don't receive them?

Kostya Vasilyev

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Re: Unread email not showing up
« Reply #1 on: May 20, 2013, 01:43:53 am »
What account is this? IMAP / POP, what provider?

Is the app checking mail (or not) -- please try a manual refresh to see if the issue is mail checks not happening, or that they are happening, but the app is not seeing new mail?

To diagnose further: long press the account, choose last item (Diag: message dates), follow the instructions. Thanks.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/