Author Topic: How to get separate notifications for each, account?  (Read 4376 times)

Gnopps

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How to get separate notifications for each, account?
« on: July 29, 2014, 08:02:26 am »
On my tablet I have:
-Disabled the smart folder, it is not used for notifications.
-In notification settings set notifications to clear separately.
-In special settings for account A and B set to handle notifications separately.

Yet still when I receive mail to both accounts I get only one common notification icon. What setting have I missed?

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Kostya Vasilyev

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Re: How to get separate notifications for each, account?
« Reply #1 on: July 31, 2014, 02:13:06 am »
Can you check one more setting -- it's also under "message notifications" in app settings -- "deferred sound". Should be disabled, although that's just a guess.

I'll configure my personal phone like this now and check in the morning.
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Gnopps

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Re: How to get separate notifications for each, account?
« Reply #2 on: July 31, 2014, 08:11:41 am »
Hi, Thanks for your reply. Deferred sound is disabled.

Something strange has happened:
The above previously mentioned settings are the same on my phone (HTC One S, 4.2.2) and tablet (Sony Z2, 4.4.2). I used to get separate notifications on my phone, and they would clear individually. On my tablet it has always been only one notification icon that would clear when I open the app.
Now since updating to the latest version in Play, my phone has started having the same behaviour as the tablet. I haven't changed any settings.

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Kostya Vasilyev

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Re: How to get separate notifications for each, account?
« Reply #3 on: August 02, 2014, 02:35:07 am »
Ok, sounds like two things here:

1 - There being only one notification icon, even though there should be two. What is this single icon? A notification for one of the accounts? Always the same one, or different at different times?

2 - The icon clearing on the tablet -- normal, since in two panel layout, when you launch the app, it has to open some folder (in the right pane), and picks the first account with unread messages (in the left pane). This counts as "opening" that account, and clears its notification.

I'm not sure what's going on with number 1 though.

Even though you haven't cleared any settings yourself, can you check them - on the phone - since it's the strange of the two?

Specifically, how about checking both accounts' "special settings" (long press in the account list), to see if you have an override of app global settings, and that override has notifications turned off?

I'm posting a screenshot.

The first checkbox ("on"), "Special settings", tells Aqua that you want this account to have notification settings that are different from the app's global settings ("special").

The second checkbox ("off"), "Enable notifications", tells Aqua that you want this account to not post notifications, as part of this "specialness".

I'd recommend turning off the top checkbox, telling Aqua that you want this account to use the app's global settings for notifications, not special per-account settings. Maybe just do it as a test.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/