Author Topic: Bad email formatting in last updates  (Read 2995 times)

citytrader

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Bad email formatting in last updates
« on: November 08, 2017, 07:16:42 pm »
Hello, in all the las versions of Aquamail I'm getting bad formatting of some emails, in version 1.11.0.518 formatting is ok, if you are interested in solve this issue let me know and I will send you the .wmz email file.

In the attachment is how I see the correct mail in v1.11.0.518 and how I see in all other version including the last v1.12.

Could be possible to return to 1.11.0.518 email view that works perfect?

Thanks

Kostya Vasilyev

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Re: Bad email formatting in last updates
« Reply #1 on: November 10, 2017, 08:15:25 pm »
I assume it's just these specific emails for you, right?

1 - 1.11 for you

https://www.aqua-mail.com/download/AquaMail-market-1.11.0-596-stable-df0ac7b0e31a.apk-changes.txt

Please note that recent Android versions won't let you "downgrade" without a full reinstall.

2 - Sample message

Yes please send as an .eml attachment to support / aqua-mail / dot com.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

citytrader

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Re: Bad email formatting in last updates
« Reply #2 on: November 10, 2017, 11:03:24 pm »
Hello, the only version that works is 1.11.0.518 or 1.11.0.508, the other versions has the same issue in the formatting.

Kostya Vasilyev

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Re: Bad email formatting in last updates
« Reply #3 on: November 12, 2017, 02:38:28 pm »
The first screenshot (what you call "working") actually failed completely - and the message was simply zoomed out, as a whole.

Now:

"Fitting" messages to a smaller width is not something that can "magically" work every time.

We tweak our auto-fitting code from time to time based on sample messages we receive. But still there is no magic.

Auto-fitting a message (if it "doesn't want to cooperate") involves adjusting its "intended" (and too wide) layout. Those adjustments can sometimes make something look worse, it's true.

Ideally, in 2017, messages should be able to "resize itself" by using "CSS Media Queries". Many do. Many don't.

That being said, I'm concerned about the "junk" along the left edge of your "new" screenshot - what looks like stock ticker symbols, green and red.

And so please please please do send us a sample as I asked above.

No sample - nothing will happen for sure.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

citytrader

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Re: Bad email formatting in last updates
« Reply #4 on: November 13, 2017, 08:03:44 pm »
Thanks Kostya for taking the time to explain the issue, I sent the sample to support, did you receive it ?

Thanks!

Kostya Vasilyev

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Re: Bad email formatting in last updates
« Reply #5 on: November 14, 2017, 08:39:54 pm »
I asked for an .eml file and you sent something called .wmz - a screenshot I presume?

What I need is the original message in .eml format, the original message text. I've already seen a screenshot, above, which is enough.

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/