Author Topic: aquamail used up my monthly data limit  (Read 5578 times)

kamloopsian

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aquamail used up my monthly data limit
« on: March 25, 2014, 10:11:32 pm »
Big problem. Aquamail just used nearly a gig of my data in very short order when I wasn't using it.

I have my phone set to limit/stop my data connection on my phone when it reaches close to my monthly limit. In Canada data plans are very expensive... Mine has 1 gig of data per month which is always good. This morning my data was disabled. The phone (nexus 5) showed that Aquamail used 850MB of data in a very short time... minutes not hours. I wasn't using the app during that time.

Kostya Vasilyev

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Re: aquamail used up my monthly data limit
« Reply #1 on: March 26, 2014, 01:13:09 am »
Sorry about this.

Did you change the app's settings recently?

I could investigate if you collected a debug log (as below), with "raw session data" enabled.

I'd need the log to capture your refreshing (checking mail in) your accounts, at the very least -- or maybe you could leave the app running in the background for 2-3 hours (exiting its UI with the Back key).

This can be done on WiFi, which hopefully does not have a limit like your mobile plan.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

kamloopsian

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Re: aquamail used up my monthly data limit
« Reply #2 on: March 26, 2014, 04:03:48 am »
I changed nothing.  I'll enable debug and see if this happens again.  However I will need to find an app that lets me track with data. Especially since that's all I can use now till the end of the month.

Thanks,

BillR

Just Music

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Re: aquamail used up my monthly data limit
« Reply #3 on: May 04, 2014, 08:25:23 pm »
Hi. Was there a solution to this? My wife's phone has just done something very similar, if not quite to the same extent.

theshowmecanuck

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Re: aquamail used up my monthly data limit
« Reply #4 on: May 05, 2014, 04:57:40 am »
Hi. Was there a solution to this? My wife's phone has just done something very similar, if not quite to the same extent.


No solution unfortunately. Even worse, it didn't happen again for a long time so I turned debug off. But it just did it again and sucked up almost a gig of bandwidth. Something is definitely going on if it isn't just me. I turned debug on again and am looking at k-9 again to see if they improved their folder support.


Kostya Vasilyev

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Re: aquamail used up my monthly data limit
« Reply #5 on: May 07, 2014, 01:43:52 am »
There are development builds with one specific scenario for IMAP fixed.

Unless you were running this build, or installed it to see if it fixes things for you -- and if already were, provided a debug log -- please don't say things like "no solution".
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Bollard

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Re: aquamail used up my monthly data limit
« Reply #6 on: December 07, 2015, 06:04:06 pm »
This has just happened to me !
Not happy can't find a resolution !
Worse still I've got no data left !

Kostya Vasilyev

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Re: aquamail used up my monthly data limit
« Reply #7 on: December 07, 2015, 06:30:54 pm »
This has to be something else -- the original issue in this discussion was fixed a long time ago.

I did get your email and already responded.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/