Author Topic: Notification problem  (Read 4650 times)

JanG

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Notification problem
« on: September 23, 2013, 12:21:30 am »
I was a happy Aqua Mail user with unlocked version of the app, but since yesterday I am experiencing some weird issues.
My notifications don't work. They used to work, but right now they don't. I can't associate it with any system change, other apps, Aqua Mail settings change.
I checked:
-notifications setting in Aqua Mail (all is on)
-night mode and weekend notification-off times - I have them switched off
-notifications volume in the system (android 4.3.2) - loudest possible (I have together the ringer and notification volume in one)
-notifications for every account
Even when I switch on the vibration notification it doesn't vibrate and it doesn't notify me no matter which of my 5 accounts receives e-mail.
Any ideas what might have gone wrong?

I have LG Nexus 4.
« Last Edit: September 23, 2013, 12:23:06 am by JanG »

Kostya Vasilyev

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Re: Notification problem
« Reply #1 on: September 26, 2013, 02:37:34 am »
No notifications show at all, or no sound?

If the former, please try the device's system settings -> apps -> find and open AquaMail -> enable the system level "notifications" setting.

I'm attaching a screenshot from my Galaxy Nexus (4.3), a Nexus 4 should be identical.

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/