Disappearing message count badge

[awhit613]

Hi,

Since the last update (or possibly the previous one) my Aquamail notification badge is not working correctly. I am using Apex Launcher and Notifier on a Note 3 (Kit Kat 4.4.2).

Badges had previously been working fine, but now when I have a new mail and I unlock my phone the badge appears very briefly (less than a one second) and then disappears. If I open another app and then close it, the badge appears back again for about one second and then disappears again. This behavior continues until I read the message. All other app notifier badges work fine - only Aquamail has the issue.

Can you help at all?

Andy

[Kostya Vasilyev]

There were no changes to Apex integration code in latest Aqua update And I just installed Apex (on a Galaxy Note 3 with 4.4.2) and checked it out -- and as usual, it worked fine.

Please check:

- Aqua was installed after Apex
- "External notifiers" is enabled in Apex settings, under "notifications"
- You've not selected Aqua as your Email app, or change any other related setting --> Apex Pro + "external notifiers" is all you need

Please try:

- Removing the Aqua shortcut from the home screen and adding it back

Other than that, debug log please.

With the log enabled, please mark a few messages in Aqua unread, then some of them read again, etc, so I can see how the counter gets sent to Apex.

Then with the log still there, reproduce the counter going missing.

[Kostya Vasilyev]

The issue turned out to be an Apex setting -- it was set to track the unread count in Samsung's Email app -- and apparently getting confused.