Strange text display problem with new Smartphone

[Kostya Vasilyev]

More than that. I consider this a pretty serious issue not just annoying.

Unfortunately we're still not able to reproduce. It's random / sporadic (although so far seems to affect only Xiaomi and to a lesser extent Huawei).

Google released a new version of Chrome today (major version number is 69). Maybe it's fixed there?

We'd love to be able to submit a bug report to Google, but so far we don't have enough "hard data" for them to go on.

[lennyd]

Same here.
Huawei Mate 9, AquaMail 1.16.0.-1193.

Message is corrupted exactly as screenshot on first post. Resizing (volume up/down) fixed it.
AutoFit option does not do any change with this behavior.

Chrome and all other apps are in their last version in Play Store.

If I can help somehow, let me know.

Ld

[Kostya Vasilyev]

Could you post (or send to support / at / aqua-mail / dot com) a screenshot or two?

Could you also try rolling back Google Chrome updates (in Google Play app) to see if this helps?

At this point we're (still) thinking it's a bug in Chrome and we still aren't able to reproduce ourselves.

I'd love to file a bug report with Google (their Chrome team actually fixes things...) but they will need at least screenshots, and to know if rolling back updates would fix it.

[lennyd]

Hi,

screenshots attached.

Screenshot_20180919-091840.jpg - example of corrupted email
Screenshot_20180919-091920.jpg - Google Chrome version (69.0.3947.100)

I reverted Google Chrome updates, but it didn't help
Screenshot_20180919-092017.jpg - Google Chrom version (66.0.3359.126)

When I change the font size (volume up/down), text is fixed, but when I close the message and open it again, it is corrupted again

[Kostya Vasilyev]

Thank you for the screenshots.

 I filed a bug with Google (Chrome), we'll see if anything happens there.

In the past I've found the Chrome team to be pretty responsive.

[Kostya Vasilyev]

Update:

I filed a bug with Google:

https://bugs.chromium.org/p/chromium/issues/detail?id=888345

This bug has been merged into this one:

https://bugs.chromium.org/p/chromium/issues/detail?id=883276

And it looks like they know what it is and are in the process of fixing. Looks like they're targeting Chrome 70 (next release).

[Kusie]

Excellent! Thanks for taking our concerns seriously and taking care of the problem! Kudos!

[Kostya Vasilyev]

Well let's what actually happens.... So far I'm cautiously optimistic...

[lennyd]

Hi Kostya,

it seems the bug was fixed in last (beta) release (1.17.0-1295dev). Since this release I haven't found any broken message (and even old messages, like the one in my screenshot in previous post are ok).

Thanks for everyhing you've done

Ld

[Kusie]

But how is this possible if the problem is related to google chrome and not the code of the app?

[Kostya Vasilyev]

Re: it seems the bug was fixed in last (beta) release (1.17.0-1295dev)

Glad to hear it but it's not fixed - you're just lucky.

Re: how is this possible if the problem is related to google chrome and not the code of the app

Easy Starting with Android 7.0 it's Chrome which renders HTML content in any app.