Author Topic: Receiving IncrediMail email is dumped into an attachment.  (Read 4756 times)

NikSki

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Receiving IncrediMail email is dumped into an attachment.
« on: April 09, 2013, 04:46:31 pm »
Hello! Great product until last update....

When receiving email from the IncrediMail email client, the message is dumped into an attachment and is unusable....

This was working perfectly until April 8th 2013....

I noticed IMAP was turned on, which I don't use, however turning that off did not help.

All other incoming email seems to be working fine.

Please help!! I receive a lot of personal email from people using IncrediMail ! !


Kostya Vasilyev

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Re: Receiving IncrediMail email is dumped into an attachment.
« Reply #1 on: April 10, 2013, 01:52:47 am »
Hi,

Please enable debug logging with "raw data" enabled: http://www.aqua-mail.com/?page_id=232

Open one of those messages, use Menu / Diag: Reload (last item) to capture the message's structure.

Finally, disable the log and mail it to me (the above page has my email).

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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  • Posts: 12740
Re: Receiving IncrediMail email is dumped into an attachment.
« Reply #2 on: April 10, 2013, 08:29:46 pm »
IncrediMail messages (when receiving over POP3) fixed:

http://www.aqua-mail.com/forum/index.php?topic=1006.0
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/