Author Topic: No images/text displayed in message body  (Read 4182 times)

heat57

  • Newbie
  • *
  • Posts: 1
No images/text displayed in message body
« on: March 30, 2013, 03:44:02 pm »
Hi, I have recently purchased the Pro version of your app and am generally very pleased. I have just noticed today a problem which seems to be restricted to one particular sender I receive mail from daily, whereby the message body (not header) is blank. In Gmail, which I used before switching to Aquamail, the message displayed exactly as it does in my Outlook 2010. I looked back at most other mails I recently received and all I looked at display text and images as intended/received through Outlook client. I guess it must be something to do with mail formatting this particular sender might use, which may not be part of Aquamail's current capabilities. Could you please advise as to what I need to do to assist you with rectifying this problem or any setting I may have to adjust. Thank you.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: No images/text displayed in message body
« Reply #1 on: April 06, 2013, 03:21:51 am »
Hi,

Is this in a Gmail account?

Could you save one such message as an attachment (see link below) and send it to kmansoft / gmail?

http://support.google.com/mail/answer/22454?hl=en

Or ask the person to send a test message directly to this email of mine?

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/