No notifications since migration to a new phone

[j_cocker]

I have been using AquaMail for several use without a problem.

I recently replaced my phone to a Samsung Galaxy S23+, installed the latest version of AM on it.
I saved my AM settings on the old phone, and imported them to the new phone once I installed AM on it. Everything seems to work as before - emails are received at regular interval to all my account, but I receive no notifications whatsoever any more, and I cannot find how to set them up correctly...

The problems I have noticed:
- The counters of the numbers of unread messages I have in each account in the account list screen (marked in blue) don't show any more. 
- I do not receive any notifications when emails arrive - no sound, vibration, or a badge with a counter on the AM icon on my screen.

Any idea how to resolve this before I throw in the towel?

[Martin - Aqua Mail Support]

Hello j_cocker,

Let's start by disabling the "Only when there are changes" option. Also, unmark/mark "Enable notifications" option.

Try the following as well.

1 - Please check app settings -> Mail, receiving.
Some phones (my Huawei Honor) may "remove" the app from "Doze Mode exception" after a few days.
If the app needs to be excluded again, there will be a green panel /prompt on that screen. In addition, "scheduled mail checks" should be enabled.

2 - There are phone manufacturers that pre-install their own "battery optimizer" on their devices. Some examples: Xiaomi, Huawei, ASUS. Perhaps your phone has one of those "battery optimizers" built in too, and if it does (best check with the manufacturer's support), please white-list the app there too.

3 - Swiping the app away from "recents" ("running") apps can, on some phones, also prevent scheduled mail checks.

4 - Your phone's "background data" should be enabled (if not, the app won't be able to access the network, which it needs to check mail).

5 - A "third party" battery optimizer app such as Clean Master also can prevent Aqua Mail from checking mail (making it impossible for the app to work in the background).

[j_cocker]

Hello j_cocker,

Let's start by disabling the "Only when there are changes" option. Also, unmark/mark "Enable notifications" option.

Done both.  No change...

Try the following as well.

1 - Please check app settings -> Mail, receiving.
Some phones (my Huawei Honor) may "remove" the app from "Doze Mode exception" after a few days.
If the app needs to be excluded again, there will be a green panel /prompt on that screen. In addition, "scheduled mail checks" should be enabled.

Just checked - AM is NOT in the Battery Optimization list...

2 - There are phone manufacturers that pre-install their own "battery optimizer" on their devices. Some examples: Xiaomi, Huawei, ASUS. Perhaps your phone has one of those "battery optimizers" built in too, and if it does (best check with the manufacturer's support), please white-list the app there too.

3 - Swiping the app away from "recents" ("running") apps can, on some phones, also prevent scheduled mail checks.

4 - Your phone's "background data" should be enabled (if not, the app won't be able to access the network, which it needs to check mail).

5 - A "third party" battery optimizer app such as Clean Master also can prevent Aqua Mail from checking mail (making it impossible for the app to work in the background).

Background data is enabled. No 3rd party battery optimizers installed/running.

The phone/app checks for new emails, even when the app is in the background. Only problem is that it doesn't show when new ones arrive/have arrived.  I know that it does because when I click on the account (I have 4 of them), and then on the Inbox label, there are new/unread emails there. It is just that the app does not show the unread counter against each account, does not show any notifications - wither vibrate, makes a sound, and indicates them on the notificzation bar at the top of the screen.