Author Topic: No email accounts working on new Galaxy S23  (Read 1483 times)

all_bran

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No email accounts working on new Galaxy S23
« on: November 27, 2023, 08:13:16 pm »
Just got a new Galaxy S23.  I've tried adding my Yahoo and Gmail accounts, which should be pretty cut and dry?  And all keep coming up with server issues ...  I tried going through aqua mail, tried forcing the web based login thing, doesn't make a difference.  Thoughts?  Works perfectly on my old Galaxy S10e.

all_bran

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Re: No email accounts working on new Galaxy S23
« Reply #1 on: November 27, 2023, 08:32:00 pm »
Update.  I was able to get my Exchange email account to work and update itself.  But Yahoo and Gmail are still not working.  So the app is working... My exchange is working which is usually a nightmare to get working...  The 2 gimmie-putts Yahoo and Gmail aren't working!

Martin - Aqua Mail Support

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Re: No email accounts working on new Galaxy S23
« Reply #2 on: November 28, 2023, 11:54:38 am »
Hi,

Please contact us at support@aqua-mail.com and provide the following info.

Changes on Your End: Have you made any recent changes on your side, such as adjustments to server settings or configurations?

VPN Usage: Are you currently using a VPN?

Networks: Is the problem occurring on both Wi-Fi and mobile networks?

App Permissions: Please ensure that you have granted all necessary permissions to Aqua Mail. Additionally, could you check if there are any battery optimization settings or other device-specific optimizations in place that might be affecting the app's performance? If so, please consider disabling them.

Your responses to these questions will greatly assist us in diagnosing and resolving the issue you are facing. Thank you for your cooperation.